**Experienced Customer Service Representative (Night Shift) – Delivering Exceptional Experiences in a Dynamic Casino-Entertainment Environment**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a global casino-entertainment company, we're committed to delivering exceptional service and entertainment to our guests. We're now seeking an experienced Customer Service Representative to join our team on a night shift, working closely with our customers to resolve their inquiries and provide a positive experience. **About arenaflex** arenaflex is a leading global casino-entertainment company with a growing omni-channel presence. We own and manage 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and have access to OSB licenses in 18 states. Our company is also home to Bally's Interactive International, a leading global online gaming operator, Bally Bet – a first-in-class sports betting platform, and Bally Casino – a growing iCasino platform. With 10,600 employees, our casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. **Our Team** We're a dynamic and diverse team of professionals who are passionate about delivering exceptional customer experiences. Our Customer Service Representatives are the face of arenaflex, and we're looking for someone who can provide a positive experience for every customer that interacts with us. As a night shift representative, you'll work closely with our customers to resolve their inquiries, handle complaints, and troubleshoot problems about our products and services. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Understanding and addressing customer needs, complaints, or other issues with products or services * Responding efficiently and accurately to contacts, explaining all possible solutions courteously and professionally * Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients * Utilizing software, databases, scripts, and tools appropriately * Understanding and striving to comply or exceed call center metrics while providing excellent customer service * Being a part of and actively participating in all training, coaching, and any other learning opportunities to expand knowledge of the company, products, and position * Adhering to all company policies and procedures **What We're Looking For** We're looking for someone who is passionate about creating amazing customer experiences. If you have: * A growth/learning mindset to help manage change * Excellent thinking and problem-solving skills * The ability to sit for extended periods * The ability to work on a computer with repetitive hand and wrist movement * Exceptional attention to detail * Fluency in both English and Spanish (preferred) * High School Diploma or equivalent * Exceptional Customer Service Skills * 1+ Years of Customer Service Experience (Contact Center or Retail) * Troubleshooting technical skills a plus * Great communication skills, both verbal and written * Proficiency with computers, especially our CRM and tools * Proficiency with computer systems, including basic troubleshooting, multiple platforms/operating systems, and knowledge of any of the following: iCasino and Online Sports Betting **What You'll Get** As an Experienced Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including: * Annual vacation * Annual bonus * 401(k) program * Health insurance * Home office allowance **Our DNA/Values** At arenaflex, we're driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do! * We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. * We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. * We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. * Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. * At arenaflex, we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game. **Equal Opportunities** At arenaflex, we're committed to promoting equal opportunities in employment and working conditions. We believe passionately that employing a diverse workforce is central to our success, and we encourage a culture where everyone can be themselves at work. **Flexible Working** At arenaflex, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week. **Salary** The salary for this position is $42,000 USD. If you're passionate about delivering exceptional customer experiences and want to join a dynamic and diverse team, we encourage you to apply for this exciting opportunity. Apply for this job