**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex**

At arenaflex, we're revolutionizing the world of mobile and online banking technology, and we're looking for a talented and enthusiastic Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our mobile and online banking solutions. **About arenaflex** arenaflex is a leading industry player in mobile and online banking technology, dedicated to providing innovative and secure solutions to our clients. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a collaborative and supportive environment that encourages growth and learning. **Job Summary** As a Junior Tech Support Specialist, you'll work directly with our clients, supporting end-users with technical questions about our products and working closely with our technical team remotely. This is an entry-level position, and you'll have the opportunity to work with a small team, under the guidance of a team manager, and in coordination with other departments at arenaflex. **Responsibilities** * **In-depth understanding of arenaflex banking software and apps**: You'll be responsible for gaining a thorough understanding of our banking software and apps, including their features, functionality, and technical requirements. * **Collaboration with technical teams**: You'll work closely with software technicians, technical support, and developers to resolve technical issues and improve our products. * **Troubleshooting and issue resolution**: You'll examine technical logs to identify and resolve issues encountered during 24/7 client support projects, ensuring that our clients receive timely and effective support. * **Communication and explanation**: You'll be able to explain technical processes and concepts to less-technical individuals, ensuring that our clients and colleagues understand the solutions we provide. * **Dynamic workload management**: You'll be able to manage a dynamic workload with multiple concurrent tasks, prioritizing and completing tasks efficiently and effectively. **Requirements** * **Excellent written and spoken English**: You'll need to communicate effectively with our clients and colleagues, both verbally and in writing. * **Establishing good working relationships**: You'll be responsible for building strong relationships with our clients, ensuring that they receive exceptional support and service. * **Solid troubleshooting ability**: You'll need to be able to identify and resolve technical issues quickly and effectively. * **Ability to learn technical skills quickly**: You'll need to be able to learn and understand new technical concepts and skills quickly, with minimal supervision. * **In-depth learning and understanding of arenaflex products**: You'll need to gain a thorough understanding of our mobile and online banking products, including their features, functionality, and technical requirements. * **Coordination with developers**: You'll work closely with developers to investigate and diagnose issues, ensuring that our products are delivered on time and to the required quality standards. * **Managing and improving the quality of the tech support process**: You'll be responsible for monitoring and improving the quality of our tech support process, ensuring that our clients receive exceptional service and support. **Preferred Qualifications** * **Experience in banking live-chat**: While not essential, experience in banking live-chat would be a significant asset in this role. * **Experience in technical support**: You'll need to have experience in providing technical support, either in a live-chat or phone-based environment. * **Experience with Dialogflow**: Familiarity with Dialogflow would be beneficial in this role. * **Experience with various mobile phone platforms**: You'll need to have experience with various mobile phone platforms, including iOS and Android. * **Project management experience**: While not essential, experience in project management would be beneficial in this role. * **Working directly with US-based customers**: You'll need to be able to communicate effectively with US-based customers, both verbally and in writing. * **Knowledge of US banking systems**: Familiarity with US banking systems would be beneficial in this role. **Benefits** * **Fully remote work**: You'll have the opportunity to work from home, with a flexible schedule that suits your needs. * **Long-term employment**: We're committed to providing long-term employment opportunities for our team members, with a focus on career growth and development. * **Competitive salary**: You'll receive a competitive salary, commensurate with your experience and qualifications. * **Community of practice**: You'll be part of a community of practice, where you can share knowledge and best practices with your colleagues. * **Regular knowledge sharing**: We encourage regular knowledge sharing among colleagues, ensuring that everyone has the opportunity to learn and grow. * **Internet compensation**: You'll receive a monthly internet compensation of $50. * **Friendly and easy-going international team**: You'll be part of a friendly and easy-going international team, with colleagues from diverse backgrounds and cultures. **Work Environment and Culture** At arenaflex, we're committed to fostering a collaborative and supportive environment that encourages growth and learning. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to providing a work environment that is inclusive, diverse, and respectful. **Shift Schedules** We offer three shift schedules: * **4 shift schedule**: Monday to Friday, 12 am - 9 am US EST / 4 pm - 12 pm US EST, with Saturday and Sunday full coverage rotation schedule. * **2 shift schedule**: 9 pm - 9 am CST / 9 am - 9 pm CST, with rotation schedule. * **5 days shift**: Sunday is a working day, with a shift schedule of 11 am - 7 pm EST. **How to Apply** If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job