**Experienced Customer Support Supervisor – Overnight (Remote, London) at arenaflex**

**Job Summary:** Join arenaflex, a global leader in the hospitality industry, as we continue to revolutionize the way restaurants, bars, and venues connect with their guests. We're seeking an exceptional Customer Support Supervisor to lead our overnight team, ensuring seamless customer experiences and driving team success. If you're a motivated, tech-savvy leader with a passion for customer advocacy, we want to hear from you. **About arenaflex:** arenaflex is a pioneering company with a rich history of innovation and a deep understanding of the hospitality industry. With over 23 years of experience, we've built a global network of restaurants, bars, and venues, helping them attract guests, manage capacity, and increase revenue. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Our Culture:** At arenaflex, we believe that hospitality is about taking care of others. Our culture is built on the principles of teamwork, collaboration, and inclusivity. We strive to create a welcoming environment where our employees can grow, learn, and thrive. Our benefits, flexibility, and support are designed to help you succeed in your role and beyond. **The Role:** As a Customer Support Supervisor at arenaflex, you'll be responsible for leading a team of Customer Service Representatives (CSRs) in providing exceptional support to our customers. Your expertise will be essential in building and developing a high-performing team, communicating effectively with various audiences, and driving results through exceptional time management and multitasking skills. **Key Responsibilities:** * Build and develop a team of CSRs, fostering a culture of collaboration and excellence * Communicate effectively with customers, peers, and stakeholders to ensure seamless support experiences * Display exceptional time management and multitasking skills to meet the demands of an overnight shift * Hold yourself accountable for your performance and that of your team, driving continuous improvement and growth * Work closely with peers to develop standard methodologies and best practices * Facilitate presentations to various audiences, showcasing arenaflex's expertise and solutions * Engage in tough conversations with customers while maintaining a positive atmosphere * Be flexible to work various schedules based on business needs **About You:** * You're a motivated and enthusiastic leader, always looking for ways to improve and grow * You're a team and customer advocate, with a passion for delivering exceptional experiences * You can decipher what's right for our customers, employees, and company, and will lobby to ensure those needs are met * You lead by example, inspiring and motivating others to succeed * You're a problem-solver, always looking for creative solutions to complex challenges * You're the go-to person for your family and friends when they need help with technology or other issues * You flourish in a fast-paced environment, continually seeking opportunities to grow and improve **Qualifications:** * 2-3 years of call center supervisory experience, with a proven track record of building, leading, and motivating a team * Strong analytical and behavioral problem-solving skills, with an understanding of basic computer and home networking terminology * Experience with support desk tools such as Salesforce, Communities, live chat, etc. **Desired Experience:** * Working knowledge of current Microsoft Windows operating systems (client and server platforms) * Knowledge of iOS and Apple Hardware * Experience with networking protocols (TCP/IP), networking infrastructure, switching, and routing * Excellent interpersonal skills, with a bias towards customer service * Strong communication skills: active listening, writing/typing, informal communication **Requirements:** * During peak times/seasons, you may be required to work some overtime, but we'll always plan ahead to accommodate schedules as best we can * If a regularly scheduled working day falls on a holiday, you may be required to work, at an increased hourly rate **Benefits:** * arenaflex provides Mexican Social Security (IMSS) * Christmas Bonus - 30 days * Paid Time Off - 20 days a year * Vacation Premium - 25% * Parental leave * Bereavement Leave - 3 days * Marriage leave - 3 days * Bonuses * Dental Insurance & Life Insurance * Major Medical Insurance **Diversity, Equity, and Inclusion:** arenaflex aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **How to Apply:** If you're a motivated and enthusiastic leader with a passion for customer advocacy, we want to hear from you. Apply now to join our team at arenaflex and be part of a global network that's shaping the future of hospitality. Apply Job! Apply for this job