**Experienced Student Loan Advisor – Customer Contact Center Work From Home after 90 days**

**Join arenaflex, a family-oriented and team-driven environment, where diversity, equity, and inclusion matter!** Are you passionate about providing exceptional customer service and supporting individuals in achieving their financial goals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Student Loan Advisor to join our Customer Contact Center team. As a Student Loan Advisor, you will play a vital role in assisting borrowers with their student loan questions, providing detailed information, and resolving emerging problems with accuracy and efficiency. **About arenaflex** arenaflex is a leading provider of innovative solutions in the education and financial services industry. Our mission is to empower individuals to achieve their financial goals by providing exceptional customer service and support. We are committed to fostering a diverse, inclusive, and equitable work environment where our employees can grow and thrive. **Job Summary** As a Student Loan Advisor, you will be responsible for providing exceptional customer service to borrowers, answering frequent questions, and resolving emerging problems with accuracy and efficiency. You will work closely with our team to ensure that borrowers receive the support they need to manage their student loans successfully. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls as necessary to assist borrowers with their student loan questions * Provide detailed information and resolve emerging problems with accuracy and efficiency * Practice active listening, empathy, and clear communication with borrowers in a positive and professional manner * Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information * Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls from end to end * Assist borrowers with filling out their application and submitting it electronically to the plan provider for processing * Complete basic call log, documentation, and related call details for each phone inquiry **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by arenaflex * Day one of employment, you will receive paid holidays if you meet the criteria **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career * You will have the opportunity to work with a dynamic team and contribute to the success of our organization * arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** * arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter * Our team is passionate about providing exceptional customer service and support to our customers * We are committed to fostering a positive and inclusive work environment where our employees can grow and thrive **Compensation, Perks, and Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by arenaflex * Day one of employment, you will receive paid holidays if you meet the criteria **Persuasive Conclusion** If you are passionate about providing exceptional customer service and supporting individuals in achieving their financial goals, we encourage you to apply for this exciting opportunity. arenaflex is committed to fostering a diverse, inclusive, and equitable work environment where our employees can grow and thrive. Join our team and make a real difference in the lives of our customers. **Apply Now!** Apply Job! Apply for this job