**reputed company Full Stack Support Specialist, Chat - Remote**

At arenaflex, we're revolutionizing the tire replacement industry with cutting-edge technology and a customer-reputed company approach. As a Support Specialist, Chat, you'll play a vital role in creating strong communication reputed company between arenaflex and its customers, providing exceptional tire knowledge and technical assistance to finalize and reputed company sales. If you're a customer service expert with a passion for innovation and a drive to succeed, we want to hear from you. **Job reputed company:** We're seeking an reputed company Support Specialist, Chat to join our remote team. As a key member of our customer service team, you'll be responsible for responding to inbound sales leads, providing superior tire knowledge and technical assistance, and proactively making outbound contacts to reputed company and potential customers. You'll also be responsible for handling inbound live chat sessions, verifying customer account information, and processing online orders. If you're reputed company player with excellent communication skills and a proven ability to adapt to fast-paced environments, we encourage you to apply. **Key Responsibilities:** * Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales * Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues * Meet or reputed company individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service * Listens and learns arenaflex products to become a subject matter expert and voice for our brand * Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems * Handling inbound live chat sessions from online customers * Verifying customer account information and order information * Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information * Processing online orders, returns, replacements, adjustments, warranties, and installations * Tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up * Understanding and resolving customer questions, concerns, issues, and needs * Maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction **Essential Qualifications:** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required * Experience with inbound and outbound product and service sales * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred * Must have experience in helping customers and providing customer service * Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts * reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums * Demonstrates technical savvy and ability to learn and reputed company computer * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges * Bilingual - ability to fluently reputed company and write in Spanish is a bonus * Prior experience in tire or automotive industry is a bonus * Prior experience working in a remote environment is a bonus **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Proven reputed company record of meeting or exceeding sales and customer satisfaction targets * Strong analytical and problem-solving skills * Ability to work independently and as part of reputed company * Strong communication and interpersonal skills * Ability to adapt to changing priorities and deadlines **Working Hours and Schedule:** * Support specialist schedules vary based upon business need * reputed company Thanksgiving Day, Christmas Day Holiday black out period: reputed company 24th thru Dec 31st **Working Conditions and Physical Effort:** * Ability to sit for long periods of time * Talking through the computer for many meetings and one-to-one conversations * reputed company viewing of a computer monitor and data entry * Travel as necessary (<10%) **Compensation:** * The compensation offered for this position will depend on qualifications, experience, and geographic location * This position is primarily reputed company on highly incentivized commission structure * The starting compensation is expected to be: $19.50/hour **Benefits:** * arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate on the reputed company of race, reputed company, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with reputed company*) * arenaflex offers a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off * arenaflex is a remote-first workplace, offering the flexibility to work from reputed company * arenaflex offers opportunities for reputed company reputed company and development, including training and education programs **How to Apply:** If you're a motivated and customer-reputed company individual with a passion for innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job