**Experienced Sleep Therapy Inbound Customer Service Representative – CPAP Resupply and Patient Advocacy**

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home, leading to a more comfortable and productive life. We're seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll serve as the first line of contact for CPAP resupply customers, providing exceptional customer service and ensuring accurate and timely fulfillment of product orders. **About arenaflex** arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. With hundreds of locations across 45 states, we're committed to delivering high-quality medical products and services to patients in need. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. **Overview and Responsibilities** **Summary** We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll serve as the first line of contact for CPAP resupply customers, providing exceptional customer service and ensuring accurate and timely fulfillment of product orders. **Key Responsibilities** * Acts as patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by arenaflex * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high-volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input * Performs other duties as assigned **Essential Qualifications** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in medical field and administrative record management * Strong customer service background * Valid driver's license in state of residence with a clean driving record (when applicable for the position) **Preferred Qualifications** * Experience in medical billing practices * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of billing reimbursement and insurance policies and requirements * Medical terminology **Skills and Competencies** * Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Self-motivation, organized, time-management, and deductive problem-solving skills * Work independently and as part of a team **Work Environment and Company Culture** * Work from home after successful completion of in-office training and meeting expectations with management approval * Monday to Friday, 8:30 am to 5 pm * Collaborative and dynamic work environment * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance **Compensation and Benefits** * Pay starting at $15.50 per hour * Monthly Bonus program opportunity with potential unlimited earnings * 401(k) plan * Medical, dental, and vision insurance * Life insurance and disability insurance * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Equal Opportunity Employer** arenaflex Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further. Apply Job! Apply for this job