**Experienced Customer Support Associate – Veterinary Community Engagement**
Join arenaflex, a rapidly growing team on a mission to revolutionize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of passionate individuals dedicated to modernizing the animal health industry, and we're looking for exceptionally talented and passionate people to join our team.
**About the Position**
The Customer Support Associate is a pivotal role in our vibrant community of veterinary professionals, responsible for engaging with users to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What We're Looking For**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**Why Join arenaflex?**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
**Important Notice**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:
* Only apply through our official careers page, LinkedIn, BuiltIn, and Indeed
* Verify the authenticity of any job postings you come across by visiting our official careers page
* Never provide sensitive personal or financial information during the application process
* Report any suspicious activity or encounters to our recruiting department immediately
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
**Apply Now**
If you're passionate about customer support and want to join a rapidly growing team on a mission to revolutionize the animal health industry, apply now to become a Customer Support Associate at arenaflex!
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Apply Now
Click the link below to register as a candidate and start your application process.
Apply Job! ``` ```htmlAbout arenaflex
arenaflex is a rapidly growing team on a mission to revolutionize the $50B+ animal health industry. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place.
Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states.
We're a growing team of passionate individuals dedicated to modernizing the animal health industry, and we're looking for exceptionally talented and passionate people to join our team.
Our Mission
Our mission is to help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.
We believe that by providing a seamless and efficient platform for veterinary professionals to purchase the supplies they need, we can help them focus on what matters most - providing exceptional care to their patients.
Our Values
We're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.
We're dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Why Join arenaflex?
We offer a range of benefits and perks to our employees, including:
- 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Apply Now
Click the link below to register as a candidate and start your application process.
Apply Job! ``` Apply for this job