**Experienced Customer Service Representative – Princeton, NJ**
Experienced Customer Service Representative – Princeton, NJ
At arenaflex, we're dedicated to delivering exceptional health care experiences that put our customers at the heart of everything we do. As a Customer Service Representative, you'll play a vital role in transforming our culture and accelerating innovation in the rapidly changing world of health care. Join our team and discover a workplace where your passion and expertise can make a real difference in the lives of our customers.
About arenaflex
arenaflex is a leading health care company that's committed to delivering enhanced human-centric health care solutions. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we've developed our Heart At Work Behaviors to support our purpose. These behaviors empower our employees to feel valued, respected, and empowered to make a positive impact on our customers' lives.
Position Summary
We're seeking an experienced Customer Service Representative to join our team in Princeton, NJ. As a key member of our team, you'll provide telephone assistance to Aetna Medicaid members and providers, answering a wide range of inquiries and resolving issues in a timely and professional manner. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a difference in the lives of our customers, we want to hear from you.
Responsibilities
- Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Providing accurate and timely information to customers, resolving issues and escalating complex cases to senior representatives as needed
- Maintaining a high level of customer satisfaction, meeting performance standards, attendance requirements, and call quality goals
- Working from home and being self-sufficient, with the ability to troubleshoot technical issues and resolve problems independently
- Collaborating with internal stakeholders to resolve customer issues and improve overall customer experience
- Participating in ongoing training and development to stay up-to-date on company policies, procedures, and products
Requirements
- A high school diploma or equivalent GED
- Strong communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management
- Ability to work from home and be self-sufficient, with a reliable internet connection and a quiet workspace
- Ability to meet performance standards, attendance requirements, and call quality goals
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
- Ability to maintain confidentiality and handle sensitive customer information with discretion
Preferred Qualifications
- Experience working in a call center setting, with a strong background in customer service and issue resolution
- Experience working with Medicaid and Medicare, with a strong understanding of the programs and services offered
- Experience working from home in a remote setting, with a strong ability to be self-sufficient and troubleshoot technical issues
Work Environment and Company Culture
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing a work environment that's engaging, challenging, and rewarding. Our company culture is built on our Heart At Work Behaviors, which empower our employees to feel valued, respected, and empowered to make a positive impact on our customers' lives.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base hourly rate or base annual full-time salary, with a pay range of $17.00 - $34.15
- A comprehensive benefits package, including medical, dental, and vision benefits
- Eligibility for our 401(k) retirement savings plan and Employee Stock Purchase Plan
- A fully-paid term life insurance plan and short-term and long-term disability benefits
- Numerous well-being programs, education assistance, free development courses, and a CVS store discount
- Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- Ongoing training and development to stay up-to-date on company policies, procedures, and products
- Opportunities for career advancement and professional growth
- Access to a range of well-being programs, education assistance, and free development courses
- A CVS store discount and discount programs with participating partners
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to make a difference in the lives of our customers, we want to hear from you. Please submit your application by [insert date] to be considered for this exciting opportunity.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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