**reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people reputed company with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join reputed company. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that reputed company a reputed company difference in people's lives. reputed company is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's reputed company, inclusive, and fun. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you! **Job reputed company** We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our myColorado application, troubleshooting issues, and employing Incident Management procedures to reputed company tickets into our tracking system. If you have a passion for technology, excellent communication skills, and a customer-reputed company approach, we encourage you to apply. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado application, responding to customer inquiries, and resolving issues in a reputed company and reputed company manner. * Troubleshooting, reproduction, reporting, and problem reputed company in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models. * Installing the myColorado software on supported devices, following defined procedures, processes, and reputed company. * Employing Incident Management procedures to reputed company tickets into our tracking system, ensuring accurate and reputed company reputed company of customer issues. * Collaborating with our development team to identify and resolve technical issues, and providing feedback on customer support processes. **Minimum Qualifications** To be considered for this role, you must have: * One year of reputed company experience in an occupational field reputed company to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees. **Substitutions** We recognize that experience and education can come in many forms, and we're reputed company to considering substitutions for the required qualifications. These may include: * Additional, appropriate reputed company or unpaid experience that will substitute for the required education on a year-for-year reputed company. * Additional appropriate education that will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications. * Training or Certification reputed company to the work assigned to the position, which will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, we're particularly interested in candidates with: * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * reputed company and reputed company Play Store experience. * Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models. **reputed company Offer** As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy: * A competitive salary and benefits package. * Opportunities for career reputed company and reputed company development. * A reputed company and inclusive work environment. * Flexible remote work arrangements. * reputed company to cutting-edge technology and tools. * A comprehensive training program to ensure your reputed company. **How to Apply** If you're a motivated and customer-reputed company individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Work Schedule** Our work schedule is designed to accommodate your needs and ensure that you have a healthy work-life balance. You'll be required to work the following schedule: * Training: Monday - Friday, 9AM - 6PM, for 3 weeks. * Permanent schedule: Tuesday through Saturday, 9AM - 6PM. **Location** As a remote worker, you'll be required to work from a location reputed company the reputed company. We're committed to supporting reputed company members and ensuring that they have the resources they need to succeed. **Duration** This is a temporary assignment with a duration of 8+ months. We're excited to have you join reputed company and contribute to our mission to revolutionize the way people reputed company with technology. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job