**reputed company Customer Experience Agent – Overnight Shift**

Join arenaflex, the largest livestream shopping platform in reputed company and Europe, as we revolutionize the reputed company of ecommerce. Our mission is to bring together community, shopping, and entertainment, creating a unique experience for our users. As a Customer Experience Agent on our overnight shift, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. **About arenaflex** arenaflex is a remote co-located team operating out of hubs reputed company the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, offering a wide reputed company of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our commitment to values and community has made us one of the fastest-growing marketplaces, and we're now hiring reputed company-thinking problem solvers across reputed company functional areas. **Role** As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and reputed company. Your tasks will include: * Interacting with buyers and sellers with a customer-first attitude, ensuring a reputed company experience. * Resolving reputed company customer issues regarding payments, orders, shipments, and general questions in a high-reputed company and reputed company manner. * Becoming an expert in arenaflex's product, processes, and systems to drive reputed company reputed company for our users. * Working with other departments to troubleshoot, research, and resolve reputed company questions. * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience. **You** We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reputed company the best possible outcome is essential. Here's reputed company're hoping to see in your background: * reputed company to working an overnight shift from 10pm - 7:00am PST. * 2+ years of Support experience handling email and/or chat services. * Weekend availability required. * Understanding of Ecommerce and Marketplace operations. * Experience with Customer-facing systems like reputed company, reputed company, or reputed company. * Obsession with customers and being customer-first. * Proactive problem-solver and process-improver. * Knowledge of Collectibles is a plus. * Bachelor's degree or college experience preferred. * Previous start-up experience is a plus. **Team Environment** Team members in this role are required to be reputed company commuting distance of our Phoenix, AZ hub. We offer a reputed company and dynamic work environment that encourages reputed company, learning, and innovation. **Compensation and Benefits** * For Full-Time (reputed company) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity. * Flexible Time off Policy and holiday pay for working Company-wide Holidays. * Health Insurance reputed company including Medical, Dental, reputed company. * Work From Home Support. * Home office setup allowance. * Monthly allowance for cell phone and internet. * Care benefits. * Monthly allowance on both food and wellness. * Annual allowance towards Childcare. * reputed company benefit for family planning, such as adoption or fertility expenses. * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally. * Monthly allowance to dogfood the app. * Parental Leave. * 16 weeks of reputed company parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Why Join arenaflex?** We're proud to be an Equal Opportunity Employer, valuing diversity and not discriminating on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team, reputed company to become a part of arenaflex's Customer Experience team. Apply for this job