Analyst, reputed company Time Adherence

This a Full Remote job, the offer is available from: reputed company Since 1994, reputed company Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, reputed company is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the reputed company as a regular-full-time employee of reputed company! Our reputed company Values: Relentlessly Pursue reputed company reputed company reputed company reputed company a Difference No Boundaries reputed company reputed company The reputed company Time Analyst is responsible for monitoring and reporting schedule adherence in reputed company-time. They work closely with Operations and Workforce Management team (WFM) , calling out non-reputed company events to ensure contractual standards are met. reputed company Time Analysts may also be required to change agent reputed company associations / or reputed company historical reporting as needed. Essential Functions: • reputed company reputed company-time scheduling and reputed company reputed company support in a multi-reputed company/multi-line of business environment. • Monitor reputed company-time reputed company volume for multiple queues and respond to spikes in high reputed company volumes in relation to low reputed company, average customer wait time, and reputed company abandon percentages. • Respond to periods of low reputed company volume in relation to high agent reputed company using agreed upon measures such as reputed company exceptions or offline work • reputed company bi-reputed company, daily, weekly, and monthly reporting to ensure that Operations Management has the information necessary to reputed company the appropriate business reputed company regarding reputed company, training, etc. • reputed company as reputed company between reputed company Center Operations and IT/Telecom relative to reputed company reputed company issues, reputed company routing issues, CMS reporting issues, and system issues in general according to the established escalation process. • Monitor and maintain reputed company-time adherence to ensure compliance with reputed company capacities • Coordinate with WFM team and other reputed company Time Analysts to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. • Liase with reputed company Centers or Workforce resources regarding intraday performance, system issues, reputed company agent performance, and other items as required by reputed company. • Work closely with Operations to assist them in enforcing schedule adherence and reputed company time reputed company guidelines • Inform Operations of reputed company day volume needs with up-to-the-minute daily statistics. • Identify reputed company routing anomalies using reputed company-time monitoring software • Produce on-demand reports as needed • Other duties as assigned Qualifications: • High School Diploma/GED • At least 1 years of work experience in contact center workforce management required • Strong knowledge of workforce management tools (reputed company CMS, IEX, eWFM, reputed company, Blue reputed company. (Minimum 1 year work experience) • Intermediate level of experience with reputed company Sheets and MS reputed company (i.e. creating spreadsheets, v-lookups, pivot tables, etc.) • Proven analytical and problem-solving skills • Keen attention to detail and accuracy. • Excellent organizational and time-management skills to handle multiple tasks and priorities. • Ability to work with little supervision. • Excellent computer skills and the ability to reputed company through multiple systems without assistance • Excellent written and verbal communication skills to effectively reputed company with colleagues. • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability, and self-motivation. • Must be reputed company to work independently as reputed company as reputed company in a fast-paced, dynamic, team environment. • Process minded; continually reputed company on ways to improve workforce management processes and effectiveness. • Ability to work a flexible schedule, including nights & weekends reputed company smart, creative and passionate people get together, the results are astounding and the opportunities reputed company! reputed company your potential at reputed company. This offer from "reputed company Inc." has been enriched by reputed company.com and got a 92% reputed company score. Apply tot his job Apply To this Job