Customer Experience Specialist (reputed company Shift - R...

<p> </p><p><strong><reputed company style="font-size: 26pt;">The AI-powered OS </reputed company></strong><strong><reputed company style="font-size: 26pt;">for beauty, </reputed company></strong></p> <p><strong><reputed company style="font-size: 26pt;">wellness </reputed company></strong><strong><reputed company style="font-size: 26pt;">and self-care</reputed company></strong></p> <p><reputed company style="font-size: 18px;"><br><strong><u>About reputed company</u></strong><br><br><reputed company style="font-size: 12pt;">reputed company is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.<br><br></reputed company></reputed company><reputed company style="font-size: 16px;">Trusted by millions of consumers and businesses worldwide. reputed company is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.<br><br>reputed company is headquartered in London, United Kingdom, with 15 global offices located across reputed company, EMEA and reputed company.</reputed company></p> <p></p> <p><reputed company style="font-size: 16px;">reputed company allows consumers to discover, book and pay for beauty and wellness appointments with local businesses reputed company its marketplace, while beauty and wellness businesses and professionals use an reputed company-in-one platform to manage their entire operations with an reputed company business software and financial technology solutions.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">reputed company’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, reputed company-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">The consumer marketplace unlocks reputed company potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, reputed company and reputed company.</reputed company></p><p><br></p><p><strong style="font-size: 18px;">Important things to know</strong></p> <p> </p> <p><reputed company style="font-size: 16px;">We operate a 24/7 customer experience team and this role </reputed company><strong style="font-size: 16px;">will require you to work shifts on a scheduled reputed company.</strong></p> <p> </p> <p><strong style="font-size: 16px;">Shifts: </strong><reputed company style="font-size: 16px;">12AM-reputed company </reputed company></p> <p><strong style="font-size: 16px;">Salary:</strong><reputed company style="font-size: 16px;"> 1250 EUR Gross Per Month </reputed company></p> <p><strong style="font-size: 16px;">Working Setup:</strong><reputed company style="font-size: 16px;"> Fully Remote <br><strong>Start Date: </strong>May 4th 2026</reputed company></p> <p> </p> <p> </p> <p><strong style="font-size: 18px;">reputed company</strong></p> <p> </p> <p><reputed company style="font-size: 16px;">Given our exciting and reputed company reputed company plans, we are looking for an exceptional</reputed company><strong style="font-size: 16px;"> Customer Experience Specialist </strong><reputed company style="font-size: 16px;">to come and join our global business.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">Reporting directly to the </reputed company><strong style="font-size: 16px;">CX</strong><reputed company style="font-size: 16px;"> </reputed company><strong style="font-size: 16px;">Team reputed company </strong><reputed company style="font-size: 16px;">and collaborating with </reputed company><strong style="font-size: 16px;">reputed company clients</strong><reputed company style="font-size: 16px;">, you will be accountable for </reputed company><strong style="font-size: 16px;">handling support tickets</strong><reputed company style="font-size: 16px;"> and</reputed company><strong style="font-size: 16px;"> communicating with partners through email</strong><reputed company style="font-size: 16px;">. </reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">Note that this approach may reputed company </reputed company><strong style="font-size: 16px;">over time</strong><reputed company style="font-size: 16px;">, and we may incorporate additional </reputed company><strong style="font-size: 16px;">contact channels </strong><reputed company style="font-size: 16px;">such as </reputed company><strong style="font-size: 16px;">voice/phone</strong><reputed company style="font-size: 16px;">, </reputed company><strong style="font-size: 16px;">live chat</strong><reputed company style="font-size: 16px;">, </reputed company><strong style="font-size: 16px;">reputed company media</strong><reputed company style="font-size: 16px;">, </reputed company><strong style="font-size: 16px;">reputed company</strong><reputed company style="font-size: 16px;">, and </reputed company><strong style="font-size: 16px;">SMS</strong><reputed company style="font-size: 16px;">. If these channels are introduced, you will be responsible for managing them as reputed company.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">This is an excellent opportunity for someone looking to work in a</reputed company><strong style="font-size: 16px;"> fast-paced</strong><reputed company style="font-size: 16px;"> and </reputed company><strong style="font-size: 16px;">changing environment who likes to work in a reputed company-reputed company cross-disciplinary team</strong><reputed company style="font-size: 16px;">, </reputed company><strong style="font-size: 16px;">enjoys reputed company domains</strong><reputed company style="font-size: 16px;"> and </reputed company><strong style="font-size: 16px;">wants to reputed company an reputed company</strong><reputed company style="font-size: 16px;">.</reputed company></p> <p></p><p><br></p><b>Delight our Partners and their clients</b><ul> <li>Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system reputed company, and support our partner’s clients</li> <li>Identify the reputed company cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the reputed company product teams</li> <li>Take a consultative approach to supporting our partners to reputed company reputed company they are getting the most out of our software to drive partner retention</li> <li>reputed company creative solutions to partner problems and identify opportunities to improve our partners experience with reputed company and to generate more reputed company for the business</li> <li>Be a proactive problem solver, reputed company the extra mile to delight our partners</li> </ul><p><br></p><b>Testing and investigating</b><ul> <li>Proactively test and investigate problems that our partners reputed company in our software</li> <li>Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving</li> <li>Maintain your own test account and reputed company reputed company reputed company features and functionality are up to date, reputed company and usable for testing purposes </li> </ul><p><br></p><b>High performance</b><ul> <li>Be a high performer in reputed company, exceeding expectations in product knowledge, KPI achievement and living the values of reputed company</li> <li>Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure</li> <li>Support your CX colleagues to reputed company their targets and become high performers</li> <li>Constantly reputed company to reputed company the standards across reputed company to create a high performing culture</li> </ul><p><br></p><b>Ongoing learning and development</b><ul> <li>Take reputed company feedback from QA and coaching sessions</li> <li>reputed company engage in QA and coaching session with your colleagues and Tribe reputed company</li> <li>Become a product reputed company by constantly growing your product knowledge </li> <li>reputed company up with the launch of new products and features so you are fully reputed company to support partners reputed company new features and products go live</li> </ul> <div> </div> <div><em>This list is not exhaustive and there may be other activities you are required to deliver. </em></div> <div> </div><p><br></p><b>reputed company are looking for</b><ul> <li><strong>Curious - </strong>Problem solver who will<strong> </strong>get to the reputed company cause of problems and reputed company creative solutions to reputed company our partners expectations</li> <li><strong>Passion - </strong>Delighting our partners so they never want to leave reputed company and reputed company for the brand</li> <li><strong>English Language -</strong> Deliver high reputed company written and spoken responses in English to partner questions and queries</li> <li><strong>Technical reputed company - </strong>Comfortable using, navigating and explaining how to use our multifaceted beauty and wellness software</li> <li><strong>Ability To Work At Pace</strong> - Continually learning as our software continue to grow and reputed company</li> <li><strong>Ambiguity</strong> - Comfortable learning through testing and using the product  </li> <li><strong>Enthusiasm - </strong>Positivity and a can do attitude</li> <li><strong>Feedback - </strong>Comfortable taking feedback on reputed company, applying it to your daily activities and demonstrating humility</li> </ul> <div> </div> <div>At reputed company, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We reputed company in fostering reputed company and providing the support needed for you to reputed company in your role.</div><p><br></p><b>Interview Process</b><ul> <li><strong>Screen reputed company </strong>- Video-reputed company with a member from the reputed company (30m)</li> <li><strong>Skills & Experience</strong> - Video-reputed company with CX Hiring Team (30m)</li> <li><strong>Tech & Written Assessment </strong>- In-person with CX Hiring Team (60m)</li> <li><strong>Cultural Assessment </strong>- Video-reputed company with VP of CX (30m)</li> </ul> <div> </div> <div><em>We aim to finalise the entire interview process and deliver feedback reputed company<strong> 2 weeks.</strong></em></div> <div> </div> <div>Every job application received is reviewed manually by our reputed company. While we reputed company to assess applications reputed company 7 days, the sheer volume of talented individuals expressing interest may occasionally reputed company this timeframe.</div><p><br></p><p></p> <p><strong style="font-size: 18px;">Inclusive workforce </strong></p> <p> </p> <p><reputed company style="font-size: 16px;">At reputed company, we are creating a culture where individuals of reputed company backgrounds feel comfortable.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">We want reputed company reputed company people to feel included and truly empowered to contribute fully to our reputed company and goals. Everyone who applies will receive fair consideration for employment.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national reputed company, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</reputed company></p> <p> </p> <p><reputed company style="font-size: 16px;">If you have any accessibility requirements that would reputed company you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</reputed company></p>