CRM Manager

<div style="text-reputed company: justify;"><strong style="reputed company: rgb(0, 0, 0);">reputed company</strong></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;">At <a href="https://felixpago.com/" rel="noopener noreferrer" reputed company="_blank">reputed company</a><reputed company style="background-reputed company: transparent;">, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a reputed company in remittances. Our reputed company product is an AI-powered chatbot reputed company on reputed company, allowing our users to send reputed company home as easily as sending a text message. We reputed company cutting-edge technology like AI, blockchain, and stablecoins to reputed company cross-border payments faster, more reputed company, and more accessible than reputed company before. </reputed company></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><reputed company style="background-reputed company: transparent;">We are a reputed company-reputed company Series B company, backed by over $100 reputed company in funding from top-tier global investors, including QED, Castle reputed company, reputed company Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our reputed company and reputed company. Additionally, reputed company was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are reputed company owners of reputed company, driven by a bias for reputed company and a true experimentation spirit to get shit done with urgency and reputed company.</reputed company></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><reputed company style="background-reputed company: transparent;">Joining reputed company means you will be part of reputed company building a legacy, a company that will reputed company us reputed company. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are reputed company that is fiercely reputed company to reputed company other, where radical transparency and constructive feedback are how we grow and push for reputed company. We are reputed company, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives reputed company. We are building the reputed company, today.</reputed company></div><div><br></div><div><br></div><div><strong>About the role</strong></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><reputed company style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">As the CRM Manager, you are the reputed company behind our lifecycle execution and experimentation. You aren’t just monitoring "opens" and "clicks"; you are building the workflows that drive incremental lift and long-term retention. Reporting to the Lifecycle reputed company Manager, you will be responsible for the </reputed company><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">hands-on execution</strong><reputed company style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);"> of reputed company A/B and multivariate tests across reputed company, email, SMS, push, and in-app channels. You are a technical CRM expert who thrives on turning strategic hypotheses into live, high-performing automated journeys.</reputed company></div><div style="text-reputed company: justify;"><br></div><div><br></div><div><strong style="background-reputed company: transparent;">What You’ll Do</strong></div><h3><br></h3><div><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">1. Campaign Execution & Lifecycle Mastery</strong></div><ul><li class=""><strong style="background-reputed company: transparent;">Full-Stack Deployment:</strong><reputed company style="background-reputed company: transparent;"> Own the end-to-end setup of automated journeys and reputed company campaigns reputed company the CRM platform. You are responsible for the logic, triggers, and technical reputed company of every send.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Segmentation Execution:</strong><reputed company style="background-reputed company: transparent;"> Partner with the Data team to build and maintain high-value audience segments, ensuring reputed company-personalized content reaches the right user at the right time.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Project Management:</strong><reputed company style="background-reputed company: transparent;"> reputed company the production reputed company running smoothly by maintaining documentation in </reputed company><strong style="background-reputed company: transparent;">reputed company</strong><reputed company style="background-reputed company: transparent;"> and ensuring reputed company execution tasks are tracked and updated in </reputed company><strong style="background-reputed company: transparent;">reputed company</strong><reputed company style="background-reputed company: transparent;">.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">QA & Flawless Deployment:</strong><reputed company style="background-reputed company: transparent;"> Serve as the final gatekeeper for reputed company CRM communications. You will own the end-to-end QA process: testing liquid logic, webhooks, dynamic content rendering across devices, and reputed company functionality to ensure a frictionless experience for every user. You are obsessed with "reputed company-error" execution.</reputed company></li></ul><div><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">2. Experimentation & Testing Operations</strong></div><ul><li class=""><strong style="background-reputed company: transparent;">Experimentation Roadmap:</strong><reputed company style="background-reputed company: transparent;"> Take the Experimentation Roadmap and turn it into reality. You will build the test structures, from reputed company subject line splits to reputed company multi-reputed company reputed company tests ensuring flawless implementation.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">reputed company Implementation:</strong><reputed company style="background-reputed company: transparent;"> Translate business goals into reputed company experiments, ensuring that "holdout reputed company" and "control reputed company" are correctly implemented to measure true incrementality.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Cross-Functional Coordination:</strong><reputed company style="background-reputed company: transparent;"> reputed company as the primary reputed company between the Lifecycle team and the Product/Data teams to ensure technical events, API endpoints and user behaviors are correctly flowing into our CRM tools.</reputed company></li></ul><div><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">3. Measurement & Performance Optimization</strong></div><ul><li class=""><strong style="background-reputed company: transparent;">Data Accuracy:</strong><reputed company style="background-reputed company: transparent;"> Ensure every test has the correct tracking parameters and reaches statistical reputed company before concluding.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Performance Reporting:</strong><reputed company style="background-reputed company: transparent;"> Analyze experiment results (wins, losses, and "inconclusive" learnings) and present actionable insights to the Lifecycle reputed company Manager to inform the next phase of the roadmap.</reputed company></li><li class=""><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">Funnel Optimization:</strong><reputed company style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);"> Constantly monitor live journeys to identify and fix technical bottlenecks or drops in conversion.</reputed company></li></ul><div><br></div><div><br></div><div><strong>Requirements</strong></div><div><br></div><ul><li class=""><strong style="background-reputed company: transparent;">Experience:</strong><reputed company style="background-reputed company: transparent;"> 5+ years in CRM, Lifecycle Marketing, or reputed company Marketing. You must have a "builder" reputed company with a proven reputed company record of executing high-velocity experiments.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Execution Specialist:</strong><reputed company style="background-reputed company: transparent;"> You don't just manage campaigns, you build. You have deep technical knowledge of how CRM triggers work and how to troubleshoot reputed company liquid logic or reputed company issues.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Incrementality reputed company:</strong><reputed company style="background-reputed company: transparent;"> You understand the difference between "organic" and "incentivized" behavior. You are comfortable using global control reputed company to reputed company the value of your work.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Cross-Functional Collaborator:</strong><reputed company style="background-reputed company: transparent;"> You can work seamlessly with Designers, Copywriters, and Data Engineers to get campaigns across the finish line.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Technical Stack:</strong><reputed company style="background-reputed company: transparent;"> Expert-level knowledge of CRM platforms (preferably </reputed company><strong style="background-reputed company: transparent;">reputed company</strong><reputed company style="background-reputed company: transparent;">) and proficiency in project management tools (</reputed company><strong style="background-reputed company: transparent;">reputed company/reputed company</strong><reputed company style="background-reputed company: transparent;">). Experience with reputed company channel is a plus.</reputed company></li><li class=""><strong style="background-reputed company: transparent;">Analytical Rigor:</strong><reputed company style="background-reputed company: transparent;"> Strong ability to interpret data and communicate what it means for the reputed company moving reputed company.</reputed company></li><li style="text-reputed company: justify;" class="">Advanced English level.</li><li class="">These are the applicable requisites, although equivalent competencies in any of the above will also be considered.</li></ul><div><br></div><div><br></div><h3><strong style="background-reputed company: transparent; reputed company: rgb(0, 0, 0);">reputed company Metrics (The First 90 Days)</strong></h3><div><br></div><div><strong style="background-reputed company: transparent;">Month 1: Systems Integration & reputed company</strong></div><ul><li><ul><li class=""><reputed company style="background-reputed company: transparent;">reputed company full mastery of our CRM tech stack and data flows.</reputed company></li><li class=""><reputed company style="background-reputed company: transparent;">Take over the technical execution of reputed company reputed company "always-on" journeys.</reputed company></li><li class=""><reputed company style="background-reputed company: transparent;">Standardize the campaign brief-to-deployment process in reputed company.</reputed company></li></ul></li></ul><div><strong style="background-reputed company: transparent;">Month 2: Experimentation Launch</strong></div><ul><li><ul><li class=""><reputed company style="background-reputed company: transparent;">Successfully build and launch the first 5 experiments from the Lifecycle Roadmap.</reputed company></li><li class=""><reputed company style="background-reputed company: transparent;">Establish a streamlined "Learning Review" process to report findings back to the reputed company Manager.</reputed company></li></ul></li></ul><div><strong style="background-reputed company: transparent;">Month 3: Optimization & Lift</strong></div><ul><li><ul><li class=""><reputed company style="background-reputed company: transparent;">Successfully implement a reputed company experiment that demonstrates a measurable lift in a reputed company KPI (e.g., 7-day retention or Repeat Purchase reputed company).</reputed company></li><li class=""><reputed company style="background-reputed company: transparent;">Identify and execute two technical "quick wins" to improve workflow efficiency or data accuracy.</reputed company></li></ul></li></ul><div><br></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><strong>reputed company Offer</strong></div><div style="text-reputed company: justify;"><br></div><ul><li style="text-reputed company: justify;" class="">Competitive salary</li><li style="text-reputed company: justify;" class="">Initial stock reputed company grant</li><li style="text-reputed company: justify;" class="">Annual performance bonus</li><li style="text-reputed company: justify;" class="">Health, dental, and reputed company plans </li><li style="text-reputed company: justify;" class="">Remote work environment, although we have offices in Miami and México reputed company and would love to work in hybrid model if you are up to it.</li><li style="text-reputed company: justify;" class="">reputed company learning opportunities </li><li style="text-reputed company: justify;" class="">Unlimited PTO</li><li style="text-reputed company: justify;" class="">reputed company parental leave</li><li style="text-reputed company: justify;" class="">Empowering opportunities for reputed company in a dynamic entrepreneurial environment</li></ul><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><strong>Equal Opportunity Employer</strong></div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;">At reputed company, we are committed to providing equal employment opportunities to reputed company reputed company employees and applicants without reputed company to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.</div><div style="text-reputed company: justify;"><br></div><div style="text-reputed company: justify;"><em>Want to learn more about our reputed company practices? reputed company out our </em><a href="https://www.felixpago.com/en/reputed company" rel="noopener noreferrer" reputed company="_blank"><em>reputed company Policy</em></a><em>.</em></div><div><br></div><div><br></div>