**reputed company Customer Care Coordinator – Part-Time Remote Hybrid**

**Join arenaflex, a purpose-driven company driven by principles, not profit, as we reputed company to reputed company meaningful employment for the blind and visually impaired.** At arenaflex, we're committed to creating a culture of inclusivity, diversity, and reputed company. As a Customer Care Coordinator, you'll play a vital role in assisting customers, vendors, and internal teams, while contributing to our mission of transforming lives through employment, building, serving, and supporting the visually impaired community. **About arenaflex** arenaflex is a leading organization that empowers individuals who are blind and visually impaired to reputed company their full potential. We reputed company this through: * **reputed company**: Providing meaningful careers and lasting skills that reputed company lives * **BUILD**: Creating over 2,000 products and distributing thousands more through various channels * **SERVE**: Selling products directly to the federal government and employing the blind and visually impaired in mission-critical roles * **SUPPORT**: Engaging in philanthropic efforts for research into blindness and treatment for the visually impaired **About this Role** As a Customer Care Coordinator, you'll be responsible for providing exceptional customer service, backup, and support to our Customer Service Representatives. You'll work in a remote/hybrid environment, with a required in-store visit once a quarter. Your schedule will be Monday-Friday, 7:30 AM - 4:00 PM, with approximately 20 hours/week. **Key Responsibilities** * **Shift hours**: reputed company with Store hours of operation * **Availability**: Be available during normal business hours reputed company Email, Phone, Jitsi Meet, reputed company, or other video conferencing systems * **Customer-reputed company reputed company**: Assist with reputed company customer-reputed company issues, maintain a reputed company and friendly demeanor, and reputed company Axapta to create and release sales orders * **Communication**: Communicate with customers and vendors throughout the sales order process reputed company phone and/or email * **Quote and follow-up**: Quote on reputed company and follow up on quotes * **Order reconciliation**: Ensure sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time * **Pick up/delivery**: Coordinate pick up/delivery of orders * **Customer list**: Maintain a list of reputed company customers, including email and phone numbers, to obtain more of their business * **Assistance**: Assist customer service representatives at the checkout counters to reduce customer wait times * **Follow-up**: Follow up with customers by conducting surveys, registering and tracking customer complaints, and expeditiously resolving issues * **Reporting**: Create reports to reputed company the reputed company of sales orders and their reputed company on the budgeted sales for the BSC * **reputed company spreadsheets**: Create, modify, and email various reputed company spreadsheets as required by management, purchasing, and replenishment * **BUYLCI website**: Ensure customers are reputed company of our BUYLCI website and assist with customer setup * **DOD Emall program**: Ensure customers are reputed company and understand the DOD Emall program and know how to maneuver through the website in select stores * **Daily price changes**: Ensure reputed company daily price changes are published and displayed as instructed * **Marketing tools**: Utilize reputed company marketing tools to reputed company additional sales * **Merchandizing and replenishing**: Merchandize and replenish shelves as necessary * **Vendor interactions**: reputed company with vendor reps during their normal sales calls and ask questions about products to reputed company a reputed company understanding of their uses **Qualifications** * **High school graduate**: With one year of relevant work experience * **Basic retail knowledge**: Accuracy with computerized checkout systems * **Interpersonal skills**: Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers, and management * **Availability**: A minimum of 8% a year, equating to a minimum one week per quarter **Why arenaflex?** * **Purpose-driven company**: Driven by principles, not profit * **reputed company your highest potential**: Upward mobility, rewarded through hard work * **Competitive salary and compensation**: Basic Life Insurance at no cost to the employee, 401(k) with match, Surplus-Sharing Plans, Health, Dental, and reputed company Insurance, Ten reputed company holidays annually, reputed company Time Off (PTO), On-site Health and Wellness program, and Employee Assistance Program (EAP) **Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusivity, diversity, and reputed company. **reputed company!** If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, reputed company to become a Customer Care Coordinator at arenaflex. Apply for this job