**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become a part of a dynamic and passionate community that shares a love for live events. As a key member of our customer experience team, you will have reputed company to engage with hundreds of customers, providing proactive, friendly, and high-reputed company service to ensure that our fans get the right seats at the right price. At arenaflex, we pride ourselves on creating memorable experiences for reputed company of our customers from the reputed company of purchase until they reputed company the gates. reputed company thrives on making connections with our customers, whether troubleshooting a technical concern or answering questions about events or our services. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be on the reputed company lines of representing the arenaflex brand, helping to ensure that our customers receive exceptional service and support. **How Your Role Contributes to the reputed company of arenaflex** As an Email/Chat/Phone Specialist (Nights and Weekends), your role will be reputed company in providing exceptional customer experiences. Your key responsibilities will include: * Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting our customers proactively reputed company phone, email, and live chat * Utilizing reputed company technology to manage order fulfillment * Being reputed company player and contributing to culture and reputed company * Creating memorable experiences with customers who reputed company our love for live events **How Your Role Expectations Will reputed company as a reputed company Center Associate in the First 30, 90, and 180 Days** As you reputed company in your role, you can expect the following: * **30 days in**: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. reputed company reputed company to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls. * **90 days in**: reputed company reputed company responsibilities comfortably on your own. Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives. Contribute to our approaches, reputed company, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for. * **180 days in**: Apply reputed company to execute individual tasks that positively reputed company reputed company. Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals. Handle reputed company-line customer escalations and follow-reputed company. Feel empowered to participate in extracurricular reputed company that will contribute to the reputed company of the organization. **What You'll Bring** To succeed in this role, you will need to bring the following: * 1-2 years of customer service experience reputed company phone, email, and live chat * reputed company player mentality and drive to contribute to culture and reputed company * A reputed company of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with reputed company or similar help desk software **Schedule** As an Email/Chat/Phone Specialist (Nights and Weekends), you will work a reputed company with 3 days in office and 2 days remote. Your specific schedule will be: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * $40,000 reputed company salary with bi-annual bonuses and equity * Fully reputed company * Benefits package, including reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching, monthly credits and discounts for attending live events, and a reputed company of additional workplace perks **Why Join arenaflex?** At arenaflex, we are passionate about creating memorable experiences for our customers. We reputed company that reputed company members are the key to our reputed company, and we offer a dynamic and supportive work environment that encourages reputed company and development. If you are a customer-reputed company individual with a passion for live events, we encourage you to apply for this exciting opportunity. **How to Apply** To apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at arenaflex, please visit our website and submit your application. We look reputed company to hearing from you! Apply for this job