**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment**

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology brings them joy. As a key member of our customer support team, you'll play a vital role in delivering exceptional technical support and customer service to our Fios customers. If you're a customer-centric individual with a passion for technology and a drive to succeed, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative communication and entertainment services. We're committed to powering and empowering our customers through our cutting-edge network and entertainment solutions. Our team is dedicated to anticipating, leading, and believing in the importance of listening to our customers, and we're looking for like-minded individuals to join our community. **What You'll Be Doing** As a Fiber Customer Support Analyst, you'll be part of a dynamic call center team that's dedicated to providing exceptional technical support and customer service to our Fios customers. Your responsibilities will include: * Answering incoming calls from customers with order inquiries and/or trouble reports * Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Performing analysis and isolation of trouble conditions and creating and sorting trouble reports * Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For** We're seeking a dedicated and customer-centric individual with a passion for technology and a drive to succeed. You'll have: * A dedication to customer service excellence with amazing communication skills and a positive, professional attitude * A strong understanding of communication and networking components, including hardware, software, applications, networks, and devices * Experience in a fast-paced call center environment, with a proven track record of delivering exceptional technical support and customer service * A related Associate Degree or 2+ years' relevant experience in a technical support role * Technical support call center experience, with a strong understanding of customer service principles and practices **Even Better If You Have** * A related Associate Degree or 2+ years' relevant experience in a technical support role * Technical support call center experience, with a strong understanding of customer service principles and practices * Knowledge of communication and networking components, including hardware, software, applications, networks, and devices **What We Offer** As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits, including: * A competitive salary, with the potential to earn more based on your location and confirmed job-related skills and experience * A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance * Opportunities for career growth and development, with a focus on empowering you to reach your potential and contribute your best * A collaborative, inclusive work environment that celebrates diversity and fosters a sense of belonging * The chance to work from home with occasional in-person trainings and meetings, with a flexible schedule that allows you to balance your work and personal life **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an employer of choice for people from all backgrounds, and we're committed to creating a workplace that's inclusive, diverse, and empowering. **How to Apply** If you're a motivated and customer-centric individual with a passion for technology and a drive to succeed, we want to hear from you. Apply now to join our team as a Fiber Customer Support Analyst and take the first step towards a rewarding career with arenaflex. **Note:** arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job