**Student Customer Service Coordinator – Oxford Campus**

At arenaflex, we're committed to creating an inclusive and effective learning environment for all students, faculty, and staff. As a Student Customer Service Coordinator, you'll play a vital role in ensuring the safety and well-being of our patrons while promoting a positive and approachable atmosphere. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Student Customer Service Coordinator, you'll be the first point of contact for our patrons, providing assistance with various questions and problems in customer service areas. You'll also be responsible for maintaining a clean and safe environment, performing basic cleaning responsibilities, and enforcing facility policies. This is a fantastic opportunity to develop your customer service skills, work in a dynamic environment, and make a positive impact on our campus community. **Key Responsibilities:** * Greet patrons and guests, ensuring their safety and well-being while maintaining a positive and approachable composure * Assist customers with various questions and problems in customer service areas * Perform basic cleaning responsibilities, including trash, equipment, and laundry * Special event set-up and operations * Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies * Serve as a first responder to accidents within the building * Develop and maintain positive relationships with patrons, colleagues, and other stakeholders **Essential Qualifications:** * Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications or obtained within the first 30 days of employment * BBP Certification obtained within the first 30 days of employment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Availability to work a variety of shifts, including evenings and weekends **Preferred Qualifications:** * Previous customer service experience, preferably in a higher education setting * Knowledge of arenaflex's policies and procedures * Ability to work with diverse populations and maintain confidentiality * Familiarity with safety protocols and emergency procedures * Basic knowledge of cleaning and maintenance procedures **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Basic knowledge of safety protocols and emergency procedures **Career Growth Opportunities and Learning Benefits:** * Develop your customer service skills and experience working in a dynamic environment * Opportunities for professional growth and advancement within arenaflex * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Opportunities to work with diverse populations and develop your cultural competence **Work Environment and Company Culture:** * arenaflex is committed to creating an inclusive and effective learning environment for all students, faculty, and staff * Our Oxford campus is located in a vibrant college town with a wide variety of shops and restaurants within walking distance * We offer a great work environment and competitive benefits for our faculty, staff, and student employees * Opportunities to engage in community service and volunteer work * Collaborative and supportive work environment **Compensation, Perks, and Benefits:** * Competitive hourly pay rate * Opportunities for professional growth and advancement within arenaflex * Access to training and development programs to enhance your skills and knowledge * Collaborative and supportive work environment * Opportunities to work with diverse populations and develop your cultural competence * Competitive benefits package, including health, dental, and vision insurance * Retirement savings plan * Paid time off and holidays **How to Apply:** If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [silikorj@miamioh.edu](mailto:silikorj@miamioh.edu). We look forward to hearing from you! **Equal Opportunity/Affirmative Action Statement:** arenaflex is an equal opportunity/affirmative action employer and encourages applications from minorities, women, protected veterans, and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. **Diversity Statement:** arenaflex is committed to creating an inclusive and effective learning environment for all students, faculty, and staff. We value diversity and strive to create a welcoming and inclusive environment for all members of our community. **About arenaflex:** arenaflex is a major public university with a small college feel. We're committed to creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives arenaflex! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience. Apply for this job