**reputed company Full Stack Support Specialist, Chat - Remote**

At arenaflex, we're revolutionizing the way people reputed company with our brand, and we're looking for a talented and customer-reputed company Support Specialist, Chat to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers through live chat, ensuring their needs are met, and exceeding their expectations. If you're passionate about delivering outstanding customer experiences, have a reputed company for problem-solving, and reputed company in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading B2B tech platform that's redefining the tire replacement industry. We're a remote-first workplace that values innovation, inclusivity, and collaboration. Our mission is to reputed company tire replacement "way reputed company, way reputed company" for our customers. We're a rapidly growing company that's looking for talented individuals who reputed company our passion for making a difference. **Job reputed company** As a Support Specialist, Chat, you'll be the face of arenaflex, providing exceptional support to our customers through live chat. You'll be responsible for responding to inbound sales leads, processing online orders, resolving customer issues, and ensuring 100% customer satisfaction. If you're a customer service reputed company with a passion for delivering outstanding experiences, we want to hear from you! **Key Responsibilities** * Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meet or reputed company reputed company individual and department KPIs and performance goals by uncovering the customers' needs and offering exceptional sales and service to reputed company the sale. * Listens and learns our products to become a subject matter expert and voice for our brand. * Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers. * Verifying customer account information and order information. * Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations. * Tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. * Understanding and resolving customer questions, concerns, issues, and needs. * Maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and reputed company computer. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges. * Bilingual - ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Experience working in a fast-paced contact center environment. * Proven reputed company record of meeting or exceeding sales and customer satisfaction targets. * Strong knowledge of tire industry and products. * Experience with CRM software and other customer service tools. * Ability to work in reputed company environment and collaborate with cross-functional teams. **Working Hours and Schedule Details** * Support specialist schedules vary based upon business need. * reputed company Thanksgiving Day, Christmas Day Holiday black out period: reputed company 24th thru Dec 31st. * Ability to work reputed company, including evenings and weekends as needed. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * reputed company viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Compensation and Benefits** * The compensation offered for this position will depend on qualifications, experience, and geographic location. * This position is primarily reputed company on highly incentivized commission structure. * The starting compensation is expected to be: $19.50/hour. * arenaflex offers a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity (EEO) employer and does not discriminate on the reputed company of race, reputed company, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with reputed company*), or any other legally protected status, with respect to employment opportunities. *reputed company Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of reputed company, based on the reputed company of a disability should contact arenaflex's reputed company Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@arenaflex.com or reputed company phone at 833-483-8232. **How to Apply** If you're a customer service reputed company with a passion for delivering outstanding experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply for this job