**Experienced Full Stack Product Manager – Customer Loyalty (Remote) at arenaflex**

**Job Summary:** Join arenaflex as an Experienced Full Stack Product Manager – Customer Loyalty (Remote) and be part of a dynamic team that drives business value through delivering high-quality products. As a key member of our product management team, you will be responsible for delivering incremental value by driving product changes, working closely with cross-functional teams, and supporting business reviews. If you have a passion for customer satisfaction, a knack for strategy and planning, and excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading company that has revolutionized the way businesses interact with their customers. With a strong focus on innovation and customer satisfaction, we strive to deliver unparalleled shopping experiences for our customers. Our team is passionate about creating products that meet the evolving needs of our customers, and we are committed to fostering a culture of collaboration, creativity, and continuous learning. **Key Responsibilities:** As an Experienced Full Stack Product Manager – Customer Loyalty (Remote) at arenaflex, you will be responsible for: * **40% Strategy & Planning:** + Gain a thorough understanding of customer and associate needs, both existing and potential, and use that knowledge to help deliver enterprise products that provide arenaflex customers and associates with an unparalleled shopping experience. + Translate business goals and end-user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners. + Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings. + Conduct end-user research to help identify user stories and help determine Minimum Viable Product (MVP). + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities. + Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. + Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution. * **30% Delivery & Execution:** + Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction. + Document, review, and ensure that all quality and change control standards are met. + Formulate, test, and refine assumptions and hypotheses through user research and testing. + Create, prioritize, and accept user stories; incorporate them into release planning. + Make product decisions that drive value on a daily basis. + Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements. + Participate in standups, iteration planning sessions, product demos, and retrospectives. + Condense complex technical concepts into non-technical language for stakeholders. * **30% People:** + Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments. + Act as a proponent of modern software development practices. + Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert. + Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps. + Manage cross-functional team and stakeholder expectations to execute on product strategy; provide education to requestors to determine prioritization based on tangible benefits and/or user experience. + Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action. **Direct Manager/Direct Reports:** * Typically reports to the Product Management Manager or Sr. Manager. **Travel Requirements:** * Typically requires overnight travel less than 10% of the time. **Physical Requirements:** * Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions:** * Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications:** * 1-3 years of relevant work experience * Experience working as a Product Manager in a modern software development-based enterprise environment * Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment * Experience working in a fast-paced, fluid environment where priorities shift on a regular basis * Experience communicating with and influencing functional and technical team members at all levels in the organization * Experience working as part of a collaborative, cross-functional, modern software design and development team * Experience creating, prioritizing, and accepting user stories * Experience conducting user research and testing to understand needs * Experience identifying goals, metrics, and analytics to measure product value * Experience conducting competitive research and analysis **Minimum Education:** * The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. **Preferred Education:** * No additional education **Minimum Years of Work Experience:** * 1 **Preferred Years of Work Experience:** * No additional years of experience **Minimum Leadership Experience:** * None **Preferred Leadership Experience:** * None **Certifications:** * None **Competencies:** * Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals * Collaborates: Building partnerships and working collaboratively with others to meet shared objectives * Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * Cultivates Innovation: Creating new and better ways for the organization to be successful * Customer Focus: Building strong customer relationships and delivering customer-centric solutions * Drives Results: Consistently achieves results, even under tough circumstances * Interpersonal Savvy: Relating openly and comfortably with diverse groups of people * Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear * Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder * Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations * Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution * Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals **What We Offer:** * Competitive salary and benefits package * Opportunity to work with a dynamic and innovative team * Collaborative and supportive work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and results-driven individual with a passion for customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. The application window is anticipated to be closed on November 11th, 2024. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Disclaimer:** arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is not responsible for any errors or omissions in this job posting. Apply for this job