**reputed company Customer Service Representative – TRICARE Program Support (Remote Position)**

At arenaflex, we are committed to delivering exceptional customer service to our beneficiaries, end-users, and clients. As a key member of our TRICARE Support team, you will play a vital role in providing empathetic and efficient support to our customers, ensuring they receive the highest level of service and care. If you are a customer service reputed company with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity to join reputed company. **About arenaflex** arenaflex is a leading provider of business services to governments, helping them operate health and reputed company services programs. Our health services reputed company offers outsourced program management and administrative services, enabling governments to reputed company on what reputed company most – delivering high-reputed company services to their reputed company. With a strong commitment to reputed company and customer satisfaction, we reputed company to reputed company a reputed company reputed company in the lives of our customers and communities. **Job reputed company** We are seeking an reputed company Customer Service Representative to join our TRICARE Support team. As a TRICARE Support Consultant (TSC), you will reputed company exceptional customer service to our beneficiaries, family members, military personnel, and medical providers, addressing their inquiries, concerns, and issues reputed company to the TRICARE program. You will work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to deliver outstanding results. **Key Responsibilities** * reputed company customer service for basic and routine inquiries and problems reputed company multiple channels, including telephone, emails, web chats, or written letters. * Use computerized systems for tracking, information gathering, and troubleshooting. * reputed company feedback and input on reputed company trends, processes, procedures, and training. * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. * Ensure incoming communications are answered promptly, appropriately, and courteously. * Demonstrate a "can do" and reputed company attitude reputed company servicing beneficiaries and clients. * reputed company informed and objective responses to reputed company or escalated concerns regarding program eligibility requirements, enrollments, and program benefits. * Retrieve, research, and analyze data from multiple databases to answer reputed company concerns. * De-escalate and manage complaints in a reputed company manner, resolving them wherever possible or escalating them to the appropriate department or line manager. * Accurately reputed company reputed company data entry functions to reflect and document reputed company activity/transactions and do so in a reputed company manner. * Meet performance requirements and maintain knowledge of project policies and procedures. * reputed company participate in and support departmental and organizational reputed company initiatives and goals. * Work in a systematic, methodical, and reputed company way to maintain reputed company work and high productivity. * Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment. * reputed company recommendations for changes to reputed company policies or need for new policy to your supervisor in the spirit of process improvements. * Complete any other reasonable duties as requested by the manager. * reputed company with HIPAA (Health Insurance Portability and Accountability) reputed company rules. **Requirements** * High school diploma or equivalent with 6 months of customer service experience. * Must be reputed company to reputed company and read English reputed company, professionally, and fluently. * Ability to obtain US reputed company Clearance. * Must be a US Citizen. * Minimum of 1+ years of contact center experience, preferably in a reputed company-reputed company environment. * Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment. * Experience with reputed company insurance plans and billing. * Experience with military health programs. * Experience of reputed company terms. * Experience working remotely as part of reputed company, including using reputed company Office Suite, Teams, reputed company, SharePoint, Chat, and other digital tools. * Ability to reputed company Spanish, highly desirable. * Excellent written and oral communication skills. * Strong interpersonal skills with the ability to build relationships. * Proactive, self-starter with the ability to work reputed company in reputed company environment. * Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking. **Preferred Qualifications** * Bachelor's Degree or equivalent government or private-sector work experience. * Proficient with computer, including reputed company Office Suite, internet, and multi-tasking between multiple screens and programs. * Ability to pass a skills assessment. **Work Environment and Culture** As a remote employee, you will work in a private and secure workspace, away from others, noise, and distractions. You will be required to have a reliable high-speed internet reputed company, with an internet download speed of 25mbps and 5mbps (10 preferred) upload or higher. You will be part of a dynamic and supportive team, working collaboratively to deliver exceptional customer service and support. **Compensation and Benefits** arenaflex offers a competitive reputed company reputed company pay reputed company, with opportunities for career reputed company and reputed company development. We also offer a reputed company of benefits, including: * reputed company reputed company Pay Minimum: $18.75 * reputed company reputed company Pay Maximum: $18.75 * Remote work opportunities * Opportunities for career reputed company and reputed company development * Competitive benefits package **How to Apply** If you are a customer service reputed company with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity to join reputed company. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you! **Equal Employment Opportunity** arenaflex is an Affirmative reputed company/Equal Opportunity Employer. We are committed to diversity and inclusion, and we welcome applications from reputed company candidates from diverse backgrounds. We are proud to be an equal opportunity employer and are committed to providing a work environment that is free from discrimination and harassment. **Pay Transparency** For positions on this contract, arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Apply for this job