**Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. Our Business Customer Service (BCS) team is a vital part of this mission, and we're seeking a highly skilled and innovative Senior Learning Specialist to join our Learning Delivery team. As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience for our Customer Support Associates, empowering them to provide world-class service to our customers. **About arenaflex** arenaflex is a global leader in e-commerce, committed to innovating and improving the way we live, work, and shop. Our Business Customer Service team is dedicated to providing exceptional support to our business customers, and we're looking for a talented Senior Learning Specialist to help us achieve this goal. With a passion for learning and a drive to innovate, you'll be part of a dynamic team that's shaping the future of customer service. **Key Responsibilities** As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. Your key responsibilities will include: * **Learning Program Development**: Design and deliver programs of diverse modalities, including self-directed, instructor-led, virtual, and experiential learning, to engage Associates and drive business results. * **Training Metrics and Analysis**: Supervise structured learning metrics and oversee results for the assigned territory and region, ensuring data-driven decision-making. * **Live Performance Metrics**: Manage live performance metrics end-to-end for the assigned territory, driving continuous improvement and excellence. * **Learning Session Delivery**: Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches. * **Data Analysis and Reporting**: Maintain data and analysis through reports on Excel, ensuring timely and accurate insights for business stakeholders. * **New Hire Training and Coaching**: Ensure completion of new hire training programs, coaching, and other performance improvement programs on time, driving Associate success and business outcomes. * **Stakeholder Partnerships**: Partner with operational stakeholders as a key point of contact for the Learning Experience team, driving collaboration and alignment. * **Learning Coach Identification and Certification**: Identify and certify learning coaches, ensuring a strong bench of talent to support Associate development. * **Individual Improvement Projects**: Lead individual improvement projects to enhance business performance, driving continuous growth and excellence. * **Quality and Learning Metrics**: Drive quality and learning metrics, ensuring a culture of excellence and continuous improvement. **Essential Qualifications** To succeed in this role, you'll need: * **2+ years of experience** in training delivery roles, with a proven track record of driving business results through learning and development. * **1 year of experience** in Customer Service or customer service-related work experience, with a deep understanding of the customer service landscape. * **Proficient computer skills**, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software. * **Highly accurate and fluent** in Japanese and English, with strong written and spoken communication skills. * **Flexible work arrangements**, with the ability to work within a 24/7 x 365 days global team across a variety of time zones. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * **Experience as a trainer, corporate training specialist, or related position**, with a deep understanding of adult learning principles and content design. * **Project management skills**, with the ability to supervise multiple projects and drive business outcomes. * **Strong ability to multi-task**, with a proven track record of managing competing priorities and deadlines. **Skills and Competencies** To succeed in this role, you'll need to demonstrate the following skills and competencies: * **Adult learning principles**: A deep understanding of adult learning principles, including content design, facilitation, and evaluation. * **Training delivery**: Proven experience in delivering training programs, with a focus on engaging Associates and driving business results. * **Data analysis and reporting**: Strong analytical skills, with the ability to collect, analyze, and report data to inform business decisions. * **Stakeholder partnerships**: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders across the organization. * **Project management**: Proven experience in managing multiple projects, with a focus on driving business outcomes and continuous improvement. **Career Growth Opportunities and Learning Benefits** As a Senior Learning Specialist at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including: * **Professional development**: Opportunities to develop your skills and expertise through training and development programs, conferences, and workshops. * **Mentorship**: Access to experienced mentors who can provide guidance and support in your career journey. * **Networking**: Opportunities to connect with colleagues across the organization, building relationships and learning from their experiences. * **Recognition and rewards**: Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. **Work Environment and Company Culture** arenaflex is a dynamic and innovative organization, committed to creating a work environment that's inclusive, supportive, and collaborative. As a Senior Learning Specialist, you'll be part of a team that's passionate about learning and development, with a focus on driving business results through exceptional customer service. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * **Base salary**: A competitive base salary, commensurate with experience and qualifications. * **Bonus and incentives**: Opportunities to earn bonuses and incentives, based on individual and team performance. * **Benefits**: A range of benefits, including health insurance, retirement plans, and paid time off. * **Perks**: Access to a range of perks, including gym memberships, meal discounts, and other employee benefits. **Conclusion** If you're a talented and innovative Senior Learning Specialist, with a passion for learning and a drive to innovate, we'd love to hear from you. Join our Learning Delivery team at arenaflex, and be part of a dynamic organization that's shaping the future of customer service. Apply now, and take the first step towards a rewarding career with arenaflex. Apply for this job