**Experienced Customer Service Representative - Provider Support - Remote Opportunity**

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading healthcare company that's passionate about making a positive impact on people's lives. We're committed to creating a healthier world by providing innovative solutions that improve healthcare outcomes, reduce costs, and enhance the overall patient experience. Our team of dedicated professionals is driven by a shared vision of a world where everyone has access to quality healthcare, regardless of their background or circumstances. **Job Summary** We're seeking an experienced Customer Service Representative to join our Provider Support team. As a key member of our team, you'll play a critical role in providing exceptional service to healthcare providers, resolving complex issues, and promoting arenaflex's products and services. This is a full-time, remote opportunity that offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. **Primary Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including calls, concurrent chats, and emails * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Required Qualifications** * High School Diploma or equivalent work experience * Must be 18 years of age or older * 1 year of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at a speed of greater than or equal to 35-40 WPM with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday, with occasional overtime, weekends, and holidays based on business need **Preferred Qualifications** * Prior healthcare experience and knowledge of healthcare terminology * Experience in a related environment, such as an office, call center, customer service, or related field, using phones and computers as primary job tools **Telecommuting Requirements** * Reside within Eastern, Central, or Mountain Time Zone * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **Compensation and Benefits** * Competitive hourly rate of $16.54 - $32.55 per hour, based on local labor markets, education, work experience, certifications, and other factors * Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contribution, and equity stock purchase * Incentive and recognition programs to reward exceptional performance * Opportunities for career growth and development, including training and professional development programs **Application Instructions** To apply for this exciting opportunity, please submit your resume and cover letter through our online application portal. We're an equal employment opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **About arenaflex's Diversity and Inclusion Commitment** arenaflex is committed to creating a diverse and inclusive workplace that reflects the communities we serve. We believe that diversity creates a healthier atmosphere, and we're dedicated to promoting equal employment opportunities for all qualified applicants. Our mission is to help people live healthier lives and make the health system work better for everyone. **Application Deadline** This job posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Join our team and start doing your life's best work!** If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Join our team at arenaflex and start doing your life's best work! Apply for this job