**Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - ProServe**

**Join arenaflex, a world leader in cloud computing, as we seek an exceptional Customer Practice Manager to lead transformative customer programs in the Media & Entertainment domain.** Are you a seasoned professional with a passion for driving business outcomes and delivering strategic solutions in the Media & Entertainment industry? Do you have a proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs? If so, we invite you to apply for this exciting opportunity to join arenaflex's Professional Services team as a Customer Practice Manager. **About arenaflex** arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to empower businesses to power their operations. With a robust suite of products and services, we have become the trusted choice for startups and Global 500 companies alike. Our inclusive team culture, mentorship, and career growth opportunities make us a leader in employee satisfaction and diversity. **Key Responsibilities** As a Customer Practice Manager, you will be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing unified account plans and pursuit plans that align with arenaflex's account team. You will establish executive relationships across business and technology groups, executive sponsorship of programs, and internal networks at arenaflex, including the account team, partner team, global services organization, finance, and legal. Your key responsibilities will include: * **Lead business outcomes**: Articulate accelerated customer outcomes through cloud transformation and drive strategic and financial value through promoting and selling transformational arenaflex programs. * **Execution of long-term strategic customer transformation roadmaps**: Develop and execute roadmaps that align with arenaflex's business objectives and drive near-term results in ProServe and platform bookings. * **Develop unified account plan and pursuit plan**: Align with arenaflex's account team (direct sales) to develop a unified account plan and pursuit plan that drives business outcomes. * **Establish executive relationships**: Establish relationships with executive sponsors across business and technology groups to drive program adoption and success. * **Establish internal network**: Establish a network of internal stakeholders, including the account team, partner team, global services organization, finance, and legal, to drive collaboration and success. * **Deliver on annual bookings, revenue, and customer satisfaction targets**: Meet or exceed annual targets through effective deal structure, customer engagement, and program delivery. * **Support scale through shared learnings and mechanisms**: Share best practices and learnings across the ProServe team to drive scale and efficiency. **Essential Qualifications** To be successful in this role, you will need: * **Bachelor's degree or 7+ years of professional or military experience**: A strong educational background or equivalent experience in a related field. * **5+ years of Media & Entertainment Industry experience**: Proven experience in the Media & Entertainment industry, with a deep understanding of the domain. * **8+ years of IT consulting and management experience in customer-facing roles**: A strong background in IT consulting and management, with a focus on customer-facing roles. * **A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs**: A proven ability to scope, sell, and deliver large-scale enterprise IT Transformation programs. * **Experience in leading solutions that include core products, third-party products, and custom-built solutions**: Experience in leading solutions that include core products, third-party products, and custom-built solutions. **Preferred Qualifications** While not required, the following qualifications would be beneficial: * **A consistent track record of achieving sales targets and opportunity management**: A proven ability to achieve sales targets and manage opportunities. * **Excellent written and verbal communication skills, including workgroup leadership and executive presentations**: Strong communication skills, with the ability to lead workgroups and present to executives. **Work Environment and Company Culture** As a Customer Practice Manager at arenaflex, you will be part of a dynamic and inclusive team culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business outcomes through cloud transformation. We offer a range of benefits, including: * **Flexible work arrangements**: We offer flexible work arrangements to support work-life balance and employee well-being. * **Mentorship and career growth opportunities**: We offer mentorship and career growth opportunities to support employee development and advancement. * **Inclusive team culture**: We foster an inclusive team culture that values diversity, equity, and inclusion. * **Competitive compensation and benefits**: We offer competitive compensation and benefits, including equity, sign-on payments, and other forms of compensation. **Compensation and Benefits** arenaflex offers a total compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package. **How to Apply** If you are a motivated and experienced professional with a passion for driving business outcomes and delivering strategic solutions in the Media & Entertainment industry, we invite you to apply for this exciting opportunity to join arenaflex's Professional Services team as a Customer Practice Manager. Please submit your application via our internal or external career site. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. **Los Angeles County Applicants** Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job