**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading provider of innovative solutions in the technology industry. We're passionate about empowering individuals and organizations to achieve their goals through cutting-edge products and services. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. **Job Summary** We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. This is an exciting opportunity to join a forward-thinking organization that values innovation, customer satisfaction, and employee growth. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for: * Providing Tier I support and customer assistance for our myColorado mobile application * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems * Installing the myColorado software on supported devices following defined procedures, processes, and methods * Employing Incident Management procedures to enter tickets into the required tracking system * Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction * Staying up-to-date with the latest technology trends and industry developments to provide expert support and guidance **Minimum Qualifications** To be considered for this role, you'll need: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees **Substitutions** We'll consider the following substitutions: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications **Preferred Qualifications** While not required, we're looking for candidates with: * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **Skills and Competencies** To succeed in this role, you'll need: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Proficiency in Windows and/or macOS operating systems * Familiarity with mobile device operating systems (iOS and Android) * Ability to learn and adapt to new technologies and processes **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and innovation **Work Environment and Company Culture** We're proud of our company culture, which values: * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty * Employee growth and development * Diversity, equity, and inclusion **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $45,000 - $60,000 per year * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job