**Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiasts Wanted at arenaflex**

Join the arenaflex team as an Email/Chat/Phone Specialist (Nights and Weekends) and become an integral part of creating unforgettable experiences for live events enthusiasts. As a representative of the arenaflex brand, you will be at the forefront of delivering exceptional customer service, ensuring that our fans get the right seats at the right price. **About arenaflex** arenaflex is a leading online marketplace for live event tickets, connecting fans with their favorite artists, teams, and performers. Our mission is to create memorable experiences for all our customers from the moment they purchase their tickets until they enter the gates. We pride ourselves on our commitment to customer satisfaction, and as an Email/Chat/Phone Specialist (Nights and Weekends), you will play a vital role in making this happen. **Key Responsibilities:** As an Email/Chat/Phone Specialist (Nights and Weekends), you will be responsible for: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Providing proactive support to customers via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Collaborating with the team to create memorable experiences for our customers * Contributing to the growth and culture of the arenaflex team **How Your Role Contributes to the Success of arenaflex:** * Deliver exceptional customer service, ensuring that our fans get the right seats at the right price * Create memorable experiences for our customers, who share our passion for live events * Contribute to the growth and culture of the arenaflex team, driving business objectives and team efficiencies * Utilize internal and external technology to manage order fulfillment, ensuring seamless customer experiences **Role Expectations:** * **30 days in:** + Complete new hire orientation, gaining the resources needed to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers + Acclimate to team and company norms, business objectives, and arenaflex values + Gain access to and familiarize yourself with our accounts and internal systems + Shadow teammates and document what you've learned from observing and listening to their emails and calls * **90 days in:** + Perform core responsibilities comfortably on your own + Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives + Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies + Understand service level expectations, KPIs, and other metrics to watch for * **180 days in:** + Apply methods to execute individual tasks that positively impact the team + Play an active role in continued learnings to advance skill sets necessary for team goals + Handle front-line customer escalations and follow-ups + Feel empowered to participate in extracurricular projects that contribute to the success of the organization **What You'll Bring:** * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule:** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote **Compensation and Benefits:** * $40,000 base salary with bi-annual bonuses and equity * Training is fully paid * Competitive compensation, bonus incentives, and equity for all employees * FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits and discounts for attending live events, hybrid working model, and a variety of additional workplace perks **Why Join arenaflex?** * Be part of a dynamic team that shares your passion for live events * Develop your skills and advance your career in a fast-paced and innovative environment * Enjoy a competitive compensation package and benefits * Contribute to creating unforgettable experiences for live events enthusiasts **Ready to Join the arenaflex Team?** Apply now and become an integral part of creating memorable experiences for live events enthusiasts. Apply for this job