**Temporary Remote Catastrophe (CAT) Customer Service Representative**

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as we seek highly motivated and production-driven individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will play a vital role in providing exceptional customer service and technical expertise to clients during a difficult time. **About arenaflex** arenaflex is a valued and growing resource in the industry, serving over 1,000 companies with a commitment to excellence and customer satisfaction. We have been awarded Great Place to Work twice, a testament to our dedication to creating a positive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks. **Temporary Remote Position** This is a temporary, remote position, contingent on catastrophe relief needs. You will have the flexibility to choose your shifts from a range of available hours, including Sunday to Saturday 8:00 AM - 8:00 PM CST. New hire classes are starting weekly, so don't miss this opportunity to join our team! **Responsibilities** As a CAT Customer Service Representative, you will be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs. * Offering empathy and support to customers during the claim process. * Collecting and documenting all claim details provided by the customer into the claim accurately. * Identifying and resolving customer issues by adhering to clients-specific handling instructions. * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries. **Requirements** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (40+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating systems * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow up on customer issues * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * The ability to thrive in a fast-paced environment * Must be authorized to work in the country where the job is based * Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results. **Computer and Network Requirements** * Operating System: Windows 10, Windows 11, Windows Home * Not Supported: Chromebooks, macOS, Linux, etc. * Network Requirements: + Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net) + Ethernet connection is not required, however strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US **Desired Characteristics** arenaflex provides all new employees with training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. **Benefits and Compensation** * Job Type: Temporary/Seasonal * If a strong performer, ability for rehire during high volume timeframes: End of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims) * Expected Hours: 6 – 40 hours per week * Pay: $15 per hour * Ability to work from home when is convenient for you **Why Join arenaflex?** * Opportunity to work with a leading inbound call center focused on customer service and benefits compliance * Flexible scheduling with the ability to choose your shifts * Comprehensive training program to ensure your success * Competitive pay and benefits package * Opportunity to work from home and maintain a healthy work-life balance **How to Apply** If you are a motivated and customer-focused individual looking for a temporary remote opportunity, apply now to join arenaflex as a Temporary Remote Catastrophe (CAT) Customer Service Representative. Don't miss this chance to be part of a dynamic team and make a difference in the lives of our clients. Apply Job! Apply for this job