**Experienced Customer Solutions Manager – WWPS SLG/EDU, Central Territory**

Are you a seasoned professional with a passion for shaping the future of the State and Local Government and Higher Education industry by paving the way for innovation through customer advocacy? Do you have a project and program management background, with technical curiosity and acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer's goals? If so, we invite you to join arenaflex, a global leader in cloud computing, as a Customer Solutions Manager (CSM) on our Worldwide Public Sector, State and Local Government and Education team. **About arenaflex** arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture fosters a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. **Job Summary** As a Customer Solutions Manager, you will be responsible for helping customers realize sustained business value by accelerating their cloud transformation journey. You will work with organizations in all stages of their cloud adoption, guiding customers through the value realization, enablement, and governance of their cloud transformation journey. You will identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of arenaflex services, arenaflex partner solutions, and arenaflex best practices. **Key Responsibilities** * **Value Realization**: Identify and accelerate the customer's realization of value throughout the cloud lifecycle through the adoption of arenaflex services, arenaflex partner solutions, and arenaflex best practices. * **Enablement**: Help customers achieve organizational readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, and training partners. * **Governance**: Establish and mature operating models/structures to drive scale and long-term success through the application of arenaflex frameworks and mechanisms. * **Customer Engagement**: Directly engage with customers, partners, internal arenaflex teams, and services to help our customers on their successful journey in the arenaflex Cloud. * **Project Management**: Create, manage, and deliver business and technology projects navigating risks or roadblocks and execute in an ambiguous and changing environment. * **Knowledge Sharing**: Share best practice learnings into reusable assets for internal reuse to support the evolution of the arenaflex customer experience and/or Customer Solutions Manager discipline. **A Day in the Life** As a Customer Solutions Manager, you will be empowered by an inclusive environment, work/life harmony, and career advancement. You will be a member of a diverse, global community of CSMs who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal arenaflex teams, and services to help our customers on their successful journey in the arenaflex Cloud. **Requirements** * **Technical Acumen**: Strong technical skills and knowledge of cloud computing, including arenaflex services and partner solutions. * **Business Acumen**: Strong business skills and knowledge of cloud adoption, including value realization, enablement, and governance. * **Program Management**: Strong program management skills, including project planning, execution, and delivery. * **Communication**: Excellent communication and interpersonal skills, including the ability to communicate complex technical and business concepts to customers and stakeholders. * **Problem-Solving**: Strong problem-solving skills, including the ability to navigate ambiguous and changing environments. * **Certification**: Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level, within the first 6 months of employment. **Preferred Qualifications** * **Cloud Experience**: Experience working with customers in the State and Local Government and Higher Education industry. * **arenaflex Experience**: Experience working with arenaflex services and partner solutions. * **Project Management**: Experience managing large-scale projects and programs. * **Communication**: Experience communicating complex technical and business concepts to customers and stakeholders. **Work Environment and Culture** * **Inclusive Team Culture**: arenaflex fosters a culture of inclusion that empowers us to be proud of our differences. * **Work/Life Balance**: arenaflex values work-life harmony and strives for flexibility as part of our working culture. * **Diverse Experiences**: arenaflex values diverse experiences and encourages candidates to apply, even if they do not meet all of the qualifications and skills listed in the job description. **Compensation and Benefits** * **Competitive Salary**: arenaflex offers a competitive salary and benefits package. * **Stock Options**: arenaflex offers stock options to eligible employees. * **Health Insurance**: arenaflex offers health insurance to eligible employees. * **Retirement Plan**: arenaflex offers a retirement plan to eligible employees. **How to Apply** If you are a motivated and experienced professional with a passion for shaping the future of the State and Local Government and Higher Education industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. **Note** This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required of the position. arenaflex reserves the right to modify or change job duties, responsibilities, or requirements as needed. Apply for this job