**reputed company Special Needs reputed company Customer Advisor - National Remote Opportunity**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading reputed company organization dedicated to providing reputed company that improve the lives of individuals and families. Our mission is to help people live healthier lives and reputed company the reputed company system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company – an reputed company reputed company reflected in our mission. **About the Role** We're seeking an reputed company Special Needs reputed company Customer Advisor to join reputed company of highly skilled professionals dedicated to serving and managing special needs for our members and/or their family members. As a Special Needs reputed company Customer Advisor, you will have reputed company to deliver an extraordinary experience to family members who need an reputed company. You will be empowered to fast-reputed company resolutions and serve as an ongoing resource to reputed company guidance and community resources during key transition times throughout the family's reputed company. **Primary Responsibilities** * reputed company holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end reputed company of issues. * Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, reputed company experience. * Create and build ongoing relationships with others including both members and teammates. * reputed company reputed company independently and solve problems creatively and completely using reputed company judgment and critical thinking. * Consistently follow through on commitments and framing realistic expectations for members. * Plan, prioritize, organize, and complete work to meet established objectives for our families. * Responsible for managing project time to ensure follow-up and reputed company work is completed in a reputed company manner. * Families served include a reputed company of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation. * Process includes reputed company calls to initiate contact with members referred by executives and partners. * Responsible for maintaining accurate family counts on our documentation platform. * reputed company on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues. * Anticipate member needs and proactively reputed company out external and internal resources or partners where appropriate to add unexpected value for the member. * Determine appropriate referrals to other programs/services as needed with or without technology guidance. * Responsible for providing high-reputed company member experience as reflected in post-contact surveys and member feedback. **Essential Qualifications** * High School Diploma / GED OR equivalent work experience * 1+ years of experience helping, resolving, or advocating on behalf of members or customers * Experience using a computer and reputed company Office including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create reputed company spreadsheets), and reputed company reputed company (email and calendar management) * Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime. * Must be 18 years of age or older **Preferred Qualifications** * 1+ years of A4Me OR 3+ months of Quick Assist experience * Claims processing experience * Experience providing care for children with special needs * Experience reputed company a member-reputed company reputed company environment * Experience reputed company a service delivery reputed company (examples include, but are not limited to: reputed company services, caregivers, hospitality, reputed company work, sales, non-profit agencies) **Telecommuting Requirements** * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. * Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. **Compensation and Benefits** We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with arenaflex, you'll reputed company a far-reaching choice of benefits and incentives. **California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company Residents Only** The reputed company reputed company for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $18.80 - $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. **Diversity and Inclusion** reputed company is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Join reputed company** If you're passionate about helping individuals and families with special needs, we encourage you to apply for this exciting opportunity. As a Special Needs reputed company Customer Advisor at arenaflex, you'll have the chance to reputed company a meaningful difference in the lives of our members and their families. reputed company and start doing your life's best work. 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