**Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development**

At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll be responsible for leading innovation and driving improvements to our members' and support agents' experience. **About arenaflex** arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide a seamless and enjoyable experience for our members, and we're committed to delivering the best in class entertainment experience. With a wide variety of genres and languages, our members can play, pause, and resume watching as much as they want, anytime, anywhere. **The Role** We're looking for an experienced Product Manager to lead and manage innovation to improve our members' and support agents' experience with our member management platform. As a Product Manager, you'll be responsible for providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. You'll work closely with our engineering, data scientist, and design teams to deliver the best possible solutions for our customers. **Responsibilities** * Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions. * Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap. * Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together. * Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams as well as third-party solution partners and/or consulting firms. * Understand differences in support expectations in different regions around the world and tailor the experience accordingly. * Expand product management responsibility to other tools as business needs present. * Embody the unique arenaflex culture. **What We're Looking For** * 5+ years of experience in product management for consumer or internal-facing products is a must. * A deep understanding of Customer Service business and contact center business is a must. * Prior experience working with member management products, whether third-party or in-house build, is a must. * Quick learner and the ability to work in a fast-paced global environment. * Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities. * Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important. * Organizational leadership and influence without authority. * Ability to make tough but informed decisions with both data and judgment. * Ability to inspire, motivate, and lead designers and engineers. * Demonstrated record of executing projects that measurably improved customer and agent experiences. * Deep focus on delivering a great customer and agent experience. * Experience working on global products and enterprise platforms is also beneficial. **Compensation and Benefits** * Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. * The range for this role is $160,000 - $390,000. * arenaflex provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. **Work Environment and Culture** * arenaflex is a unique culture and environment. We're committed to diversity, equity, and inclusion, and we celebrate the diversity of our employees. * We're a remote-first company, and we offer flexible work arrangements to support our employees' work-life balance. * We're passionate about delivering the best in class entertainment experience, and we're committed to innovation and continuous improvement. **How to Apply** If you're passionate about delivering exceptional customer experiences and leading innovation, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer, and we celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Apply for this job