**Experienced Customer Service Representative - 2nd Shift at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a Customer Service Representative on our 2nd shift team, you'll play a vital role in ensuring that our customers receive the highest level of support and satisfaction. If you're a customer-focused individual with a passion for delivering results, we want to hear from you! **About arenaflex** arenaflex is a top-tier global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We're committed to leveraging the skills and expertise of our employees to drive positive results and create a bright future for ourselves and our customers. As a company, we're proud to be an Equal Opportunity/Affirmative Action employer, and we're dedicated to fostering a culture of inclusivity, respect, and growth. **Key Responsibilities:** As a Customer Service Representative on our 2nd shift team, you'll be responsible for: * **Providing Exceptional Customer Service**: You'll be the face of arenaflex, responding to customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. * **Bill Shipments and Resolve Documentation Errors**: You'll review and process bills, tariffs, and pricing agreements, ensuring accuracy and compliance with applicable regulations. * **Assist Customers with Inquiries**: You'll provide support with tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions, ensuring that customers receive the information they need to make informed decisions. * **Perform General Clerical Duties**: You'll be responsible for answering and directing phone calls, filing, data entry, and billing, as assigned by management. * **Process Over, Short, and Damaged Freight**: You'll work with customers to resolve issues related to over, short, and damaged freight, ensuring that customers receive the support they need to resolve their issues. **Work Environment:** As a Customer Service Representative on our 2nd shift team, you'll work in a fast-paced, dynamic environment that requires attention to detail, strong communication skills, and a commitment to delivering exceptional results. You'll be working in a loading dock area that is not climate-controlled and may be slippery, so you'll need to be able to walk and/or stand for extended periods. **Essential Qualifications:** To succeed as a Customer Service Representative on our 2nd shift team, you'll need: * **2 Years of Customer Service Experience**: You'll have a proven track record of providing exceptional customer service in a fast-paced, dynamic environment. * **Strong Computer, Typing, and 10-Key Skills**: You'll be proficient in using computer systems, typing, and 10-key skills to process information and complete tasks efficiently. * **Experience with Microsoft Office**: You'll have experience using Microsoft Office, including Word, Excel, and Outlook. * **Availability to Work a Variety of Shifts**: You'll be available to work a variety of shifts, including days, evenings, nights, and weekends. **Preferred Qualifications:** While not required, we're looking for candidates with: * **Transportation Experience**: You'll have experience in the transportation industry, including knowledge of tariffs, pricing agreements, and freight regulations. * **Excellent Verbal and Written Communication Skills**: You'll be able to communicate effectively with customers, colleagues, and management, both verbally and in writing. **Skills and Competencies:** To succeed as a Customer Service Representative on our 2nd shift team, you'll need: * **Strong Problem-Solving Skills**: You'll be able to analyze problems, identify solutions, and implement effective resolutions. * **Excellent Communication Skills**: You'll be able to communicate effectively with customers, colleagues, and management, both verbally and in writing. * **Attention to Detail**: You'll be able to review and process information accurately, ensuring that errors are minimized and quality is maintained. * **Time Management Skills**: You'll be able to prioritize tasks, manage your time effectively, and meet deadlines. **Career Growth Opportunities and Learning Benefits:** As a Customer Service Representative on our 2nd shift team, you'll have opportunities to: * **Develop Your Skills**: You'll receive training and development opportunities to enhance your skills and knowledge in customer service, transportation, and logistics. * **Take on New Challenges**: You'll have opportunities to take on new challenges and responsibilities, including leadership roles and special projects. * **Grow with arenaflex**: We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development. **Compensation, Perks, and Benefits:** As a Customer Service Representative on our 2nd shift team, you'll receive: * **Competitive Pay**: Starting pay is $21.16 per hour. * **Full Health Insurance Benefits**: You'll receive full health insurance benefits on day one, including medical, dental, and vision coverage. * **Life and Disability Insurance**: You'll receive life and disability insurance, providing peace of mind and financial security. * **PTO and Holidays**: You'll earn up to 13 days of PTO your first year, plus 9 paid company holidays. * **401(k) Option with Company Match**: You'll have the option to participate in our 401(k) plan, with a company match to help you save for your future. * **Education Assistance**: We're committed to helping our employees achieve their educational goals, with tuition reimbursement and education assistance programs. **Conclusion:** If you're a customer-focused individual with a passion for delivering results, we want to hear from you! As a Customer Service Representative on our 2nd shift team, you'll have the opportunity to work in a fast-paced, dynamic environment, providing exceptional service to our customers and driving positive results for arenaflex. Apply today to join our team and start your journey with arenaflex! Apply Now! Apply for this job