**Senior Manager-Customer Insights and Digital Analytics – Driving Strategic Growth at arenaflex**

Are you a seasoned professional with a passion for data-driven decision-making and a knack for uncovering customer insights? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex as a Senior Manager-Customer Insights and Digital Analytics, where you'll play a critical role in shaping the future of our Digital Customer Experience team. **About arenaflex** At arenaflex, we're committed to empowering our customers, colleagues, and communities to progress in incredible ways. As a global and diverse community, we're united by our unwavering commitment to backing our customers, communities, and each other. We believe that when you join arenaflex, you become part of a unique and meaningful career journey that's tailored to your needs and aspirations. **Our Culture** At arenaflex, we're dedicated to creating an environment where everyone feels seen, heard, and valued. We strive to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Our culture is built on a foundation of integrity, collaboration, and mutual respect, and we're committed to fostering a workplace where everyone can thrive. **The Role** As a Senior Manager-Customer Insights and Digital Analytics, you'll be responsible for driving strategic initiatives and providing critical business insights to Senior Leadership on a regular basis. You'll lead two full-time direct reports, one focused on Digital Analytics and the other on gathering Customer Insights through internal/external qualitative and quantitative research. **Key Responsibilities:** * Drive improvements in the customer journey by gathering and analyzing customer feedback and website/marketing metrics, and share key learnings with the Product, Technology, Marketing, and Partnerships teams as well as Senior Leadership. * Manage and optimize the use of onsite analytics tools (primarily Adobe Analytics). * Define and direct the website's test and learn strategy – with a focus on A/B testing – in order to evaluate the performance of new features and functionality on the website. * Play an ongoing role as the point-person for ad hoc business analysis, including evaluating continuous enhancements, measuring the impact of marketing campaigns, interpreting customer sentiment, etc. * Create impactful reports, dashboards, and decks and confidently communicate/present to audiences at all levels of the business. **Required Qualifications/Qualities:** * A well-developed analytical skill set and excellent problem-solving skills, with proficiency in Excel. * Experience with Adobe Analytics strongly preferred. * Ability to manage and prioritize multiple activities, workloads, and objectives. * Ability to develop and maintain collaborative relationships with product, marketing, and technology partners. * Proven track record of driving results in a fast-paced, multi-dimensional environment. * Effective interpersonal, communication, and presentation skills. **Preferred Qualifications:** * A Master's degree in Business Administration, Marketing, or a related field. * Experience working in a customer-centric environment, with a focus on digital analytics and customer insights. * Strong understanding of data analysis and interpretation, with the ability to communicate complex insights to non-technical stakeholders. * Experience with data visualization tools, such as Tableau or Power BI. **What We Offer:** * A competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits. * A comprehensive benefits package, including: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace where everyone can thrive. We offer a unique and meaningful career journey that's tailored to your needs and aspirations, with opportunities for growth and development at every stage. Join our team and become part of a global and diverse community that's united by our unwavering commitment to backing our customers, communities, and each other. **How to Apply:** If you're a seasoned professional with a passion for data-driven decision-making and a knack for uncovering customer insights, we invite you to apply for the Senior Manager-Customer Insights and Digital Analytics role at arenaflex. Please submit your application through our website, including your resume, cover letter, and any relevant supporting documents. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **US Job Seekers/Employees:** Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job