**Experienced Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply Specialist**

At arenaflex, we're dedicated to providing high-quality medical products and exceptional customer care to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared vision of improving the lives of those we serve. We're seeking an experienced Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll play a vital role in ensuring the seamless delivery of CPAP resupply services to our patients. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Overview and Responsibilities** As a Sleep Therapy Inbound Customer Service Representative, you'll be the first point of contact for our CPAP resupply customers. Your primary responsibilities will include: * New order intake: Ensuring accuracy with product selection and utilization guidelines * Verifying and entering correct patient demographics, payer, and physician-related information * Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance * Providing product expertise on various mask interfaces and assisting with basic mask fit issues * First line of contact for CPAP resupply customers **Essential Duties and Responsibilities** As a Sleep Therapy Inbound Customer Service Representative, you'll be responsible for: * Acting as a patient advocate to resolve questions or concerns * Collecting patient, source information, and inputting data into e-Intake * Completing thorough verification for products and services * Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Developing and maintaining working knowledge of current products and services offered by arenaflex * Identifying and resolving problems in a timely manner * Making outbound calls as needed to collect patient data * Managing all aspects of initial intake via high-volume inbound phone calls * Processing related patient paperwork if assigned * Processing tickets to ensure timely fulfillment of product orders * Providing basic technical customer service assistance for CPAP equipment * Providing education to patients and location employees on CPAP supplies * Using e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input * Performing other duties as assigned **Qualifications** To be considered for this role, you must: * Have a high school diploma or GED equivalent * Possess one to three years of related prior work experience in a team-oriented environment * Have experience in the medical field and administrative record management * Demonstrate a strong customer service background * Be able to effectively communicate in English, both orally and written, with physicians, employees, and patients * Maintain confidentiality and practice discretion and caution when handling sensitive information * Possess self-motivation, organized, time-management, and deductive problem-solving skills * Be able to work independently and as part of a team **Skills, Knowledge, and Abilities** As a Sleep Therapy Inbound Customer Service Representative, you'll need: * Strong communication and interpersonal skills * Ability to interpret a variety of instructions in a variety of communication mediums * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices preferred * Ability to multi-task and maintain attention to detail * Ability to work in a fast-paced environment with multiple priorities * Ability to maintain confidentiality and handle sensitive information **Physical Demands** As a Sleep Therapy Inbound Customer Service Representative, you'll be required to: * Lift a minimum of 10lbs * Sit, walk, stand, talk, or listen for extended periods * Have close vision to small print on computer and/or paperwork **Machines, Equipment, and Technical Abilities** As a Sleep Therapy Inbound Customer Service Representative, you'll need to be proficient in: * Email transmission and communication * Internet navigation and research * Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc. * Office equipment, including fax machine, copier, printer, phone, and computer **Rotech Information** As a valued member of our team, you'll enjoy: * Competitive pay starting at $15.50 per hour * Monthly Bonus program opportunity with potential unlimited earnings * Flexible work schedule, including the option to work from home after successful completion of in-office training and meeting expectations with management approval * Comprehensive benefits package, including 401k, medical, dental, and vision * Life insurance and disability * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Make the Right Move and Submit Your Resume Today!** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Our hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application. **Equal Opportunity Employer** arenaflex Healthcare Inc. is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply Job! Apply for this job