**Experienced Customer Service Project Manager – Furniture Industry Expert**

At arenaflex, we're on a mission to revolutionize the furniture industry by providing exceptional customer experiences that exceed expectations. As a Customer Service Project Manager, you'll play a vital role in driving customer satisfaction, building long-lasting relationships, and ensuring seamless project execution. If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leading furniture manufacturer with a global presence. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're dedicated to creating a work environment that fosters growth, collaboration, and creativity. Our team members are the backbone of our success, and we're seeking like-minded individuals who share our passion for delivering exceptional results. **Job Summary** We're seeking an experienced Customer Service Project Manager to join our team in High Point, NC. As a key member of our customer service team, you'll be responsible for managing customer relationships, resolving issues, and driving project success. If you have a proven track record of delivering exceptional customer service, experience in the furniture industry, and a passion for project management, we encourage you to apply. **Responsibilities** As a Customer Service Project Manager at arenaflex, you'll be responsible for: * Identifying and assessing customer needs to achieve satisfaction * Building sustainable relationships and trust with customer accounts through open and interactive communication * Providing accurate, valid, and complete information by using the right methods/tools * Meeting personal/customer service team sales targets and call handling quotas * Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution * Keeping records of customer interactions, processing customer accounts, and filing documents * Following communication procedures, guidelines, and policies * Taking the extra mile to engage customers **Key Skills and Qualifications** To succeed in this role, you'll need: * Proven customer support experience or experience as a client service representative * A track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiarity with PM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school degree * Hospitality Industry Experience * QuickBooks experience preferred **What We Offer** As a valued member of our team, you'll enjoy: * A competitive starting salary of $20-$24 per hour * Excellent benefits package, including health, dental, and vision insurance * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including a Monday-Friday schedule from 8am-5pm **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are our greatest asset, and we're dedicated to providing the resources and opportunities they need to succeed. We believe in: * Open communication and transparency * Collaboration and teamwork * Continuous learning and professional development * Recognition and rewards for outstanding performance * Work-life balance and flexibility **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job