**Experienced Customer Service Representative – Remote Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company like arenaflex? As a leading player in the industry, arenaflex is committed to providing exceptional customer experiences and delivering cutting-edge solutions. We're seeking an experienced Customer Service Representative to join our Remote Payments and Digital Strategy team, where you'll have the opportunity to make a real impact and grow your career. **Why you'll love this role** As a Customer Service Representative on our Remote Payments and Digital Strategy team, you'll be part of a collaborative and fast-paced environment where no two days are the same. You'll have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. Our team is responsible for ensuring the smooth operation of our payment systems, including check processing, direct deposits, and budget transfers. You'll play a critical role in resolving customer inquiries, addressing issues, and providing top-notch support to our members. **Key responsibilities** As a Customer Service Representative, you'll be responsible for: * Completing daily tasks related to check processing, object processing, direct deposits, and budget transfers * Coordinating return items with contributors, vendors, the Federal Reserve, and other institutions * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases/assignments and following up on outstanding issues * Maintaining compliance with NACHA regulations and guidelines, as well as Federal Banking laws * Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for timely and accurate processing of international and domestic budget transfer requests * Researching and verifying incoming and outgoing budget transfer information * Communicating with vendors to process budget transfers * Understanding and staying up-to-date on outgoing and incoming budget transfer regulations * Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What you'll need for success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Strong skills in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines **What you'll get** As a valued member of our team, you'll enjoy a range of benefits, including: * Travel Perks: With arenaflex, you'll have access to over 6,800 daily flights across our global network, allowing you to explore new destinations and experience the world. * Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits, as well as digital health visits, flexible spending accounts, and more. * Wellness Programs: We're committed to helping you be your best self, with a range of wellness programs and resources to support your physical and mental well-being. * 401(k) Program: Available upon hire, our 401(k) program offers company contributions and a range of investment options to help you plan for your future. * Additional Benefits: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Inclusion and diversity at arenaflex** At arenaflex, we're committed to creating a dynamic and inclusive work environment where everyone feels valued and empowered to succeed. Our 20+ Employee Business Resource Groups are designed to connect our team members to our customers, suppliers, communities, and shareholders, while helping individuals reach their full potential and creating inclusive workplaces that meet and exceed the needs of our diverse global community. **Apply now** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team and discover a world of possibilities at arenaflex. Apply for this job