**Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex**

**Join arenaflex's dynamic Customer Service team and embark on a rewarding career journey as a Customer Service Associate, working nights and weekends in a full-time capacity.** **About arenaflex** arenaflex is a leading player in the live event industry, revolutionizing the way people experience and engage with events. With a passion for innovation and customer satisfaction, arenaflex has established itself as a trusted partner for event-goers and sellers alike. Our mission is to provide exceptional service, ensuring that every interaction with our customers is memorable and enjoyable. **The Opportunity** As a Customer Service Associate at arenaflex, you will play a vital role in managing transactions and relationships with our valued sellers and customers. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we provide elite service to both our sellers and our customers. **Your Journey with arenaflex** As a Customer Service Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's an overview of what you can expect: ### 30 Days In * Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days In * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days In * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** To succeed as a Customer Service Associate at arenaflex, you'll need to possess: * Outstanding communication, attention to detail, and organizational skills. * A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * An interest in the live event space and an eager-to-learn attitude. **Work Environment and Schedule** Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days at home. Your work schedule will be: * Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off. * Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** As a Customer Service Associate at arenaflex, you'll enjoy: * A competitive base salary of $40,000. * Eligibility for overtime pay. * Bi-annual bonuses. * Annual equity grant. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. **Why Join arenaflex?** At arenaflex, we're passionate about creating a work environment that's engaging, inclusive, and rewarding. We offer: * Opportunities for career growth and professional development. * Collaborative and dynamic team environment. * Recognition and rewards for outstanding performance. * Comprehensive benefits package. * Flexible work arrangements. **Ready to Join the arenaflex Team?** If you're a customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Join us at arenaflex and embark on a rewarding career journey that will challenge you, inspire you, and help you grow. **Apply Now** To apply for this role, please visit our website at [insert link]. We look forward to hearing from you! Apply for this job