**Experienced Customer Service Representative – Remote Online Chat Support for arenaflex Members**

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for talented individuals to join our team as Remote Online Chat Representatives. As a key member of our customer service team, you'll be responsible for delivering top-notch support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about providing excellent service, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you! **A DAY IN THE LIFE OF A REMOTE ONLINE CHAT REPRESENTATIVE AT arenaflex** As a Remote Online Chat Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our members. Here's a glimpse into what a typical day might look like: * **Efficiently and effectively answering member inquiries**: You'll be the go-to person for resolving member issues, answering questions, and providing support through digital channels, including email, web and mobile messaging, chat, and text. * **Providing support for online membership applications**: You'll work closely with members to ensure their online applications are completed and submitted in a timely manner. * **Discussing member needs on financial matters**: You'll be the subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * **Maintaining a strong working knowledge of arenaflex's products and services**: You'll stay up-to-date on the latest offerings and features to provide expert guidance to our members. **REMOTE ONLINE CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS** To succeed in this role, you'll need: * **A High School Diploma or equivalent**: We're looking for individuals with a strong foundation in education and a passion for learning. * **1 year of experience in a customer service position**: You'll bring valuable experience in handling customer inquiries, resolving issues, and providing exceptional service. * **Excellent oral, written, and telephone communication skills**: You'll be the face of arenaflex, and we need someone who can effectively communicate with our members through various channels. * **Strong problem-solving and member service skills**: You'll be able to think critically and provide creative solutions to member issues. * **Working knowledge of Microsoft Office products**: You'll be proficient in using Word, Excel, and PPT to support your work. **OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION** * **Work Schedule**: Monday-Friday, 8:00 AM – 5:00 PM * **Travel**: Not necessary for this position * **Telecommuting**: Possible for this position once training is complete * **Requirements**: A dedicated workspace, secure and strong internet connection, and an environment free from loud noises or outside distractions * **Training**: The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge **WHY SHOULD YOU JOIN THE arenaflex TEAM?** At arenaflex, we're more than just a financial institution – we're a community-driven organization that's dedicated to making a positive impact in the lives of our members. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. **BENEFITS OF WORKING AT arenaflex** As a full-time employee at arenaflex, you'll enjoy an array of amazing benefits, including: * **Medical, Dental, and Vision Insurance**: With generous employer premium contributions * **Health Savings Account**: With employer contributions for eligible employees * **Employer-Paid Group Life Insurance**: Providing peace of mind for you and your loved ones * **Voluntary Dependent Life Insurance**: For added protection * **Paid Vacation & Sick Leave**: To recharge and relax * **15 Paid Holidays**: Including a Cultural Floating Holiday * **401K Plan**: With a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% * **Paid Time Off**: To volunteer with approved non-profits and charities * **Tuition Reimbursement Program**: To support your education and career growth **ARENAFLEX IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE** We're committed to creating a diverse and inclusive work environment, and we welcome applications from individuals with unique backgrounds and skill sets. All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you! Apply now to join the arenaflex team and start making a difference in the lives of our members! Apply for this job