**Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex**

Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and employee development? Do you thrive in a collaborative environment where innovation and creativity are encouraged? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex as an Experienced Learning Experience Designer. **About arenaflex** arenaflex is a leading global company that is revolutionizing the way people learn and grow. Our mission is to empower individuals and teams with the skills and knowledge they need to succeed in an ever-changing world. We believe that learning should be engaging, interactive, and relevant to the needs of our customers. Our WW Customer Trust Training LXD team is at the forefront of this mission, designing and delivering learning experiences that drive business results and improve learner capabilities. **The Role** As an Experienced Learning Experience Designer on our WW Customer Trust Training LXD team, you will play a critical role in creating learning experiences that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. You will be responsible for designing and developing learning programs that are engaging, interactive, and relevant to the needs of our customers. Your expertise will be sought after by stakeholders across the organization, and you will have the opportunity to collaborate with global teams to identify knowledge gaps and develop technical and non-technical training content. **Key Responsibilities** * **Developer of Learning Experiences:** + Create engaging e-learning for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools. + Manage and execute curriculum maintenance review and implementations cycles. + Mentor or coach new LXDs and apprentices on design and processes. + Consult with customers to define the problem to be solved and the best solution to that problem. + Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials. * **Consultant on Programs:** + Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently. + Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. + Lead efforts to drive continuous performance improvement from those insights. + Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics. + Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content. **About the Team** We are the WW Customer Trust Training Learning Experience Design (LXD) team at arenaflex. We are a team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings (Ex. Store launches, SOP, changes, tool training) that provide them the resources they need to effectively do their job. **We Improve Learner Capabilities and Performance through:** * Continuous learning * Inclusive curriculum design * Localization * Video-based learning * Enhanced practice * Proactive maintenance of our curricula * Measuring the learner experience through customer feedback and curriculum evaluation **Basic Qualifications** * 5+ years of program or project management experience * 5+ years of working cross-functionally with tech and non-tech teams experience * 5+ years of defining and implementing process improvement initiatives using data and metrics experience * Bachelor's degree * Experience defining program requirements and using data and metrics to determine improvements **Preferred Qualifications** * 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience * 5+ years of driving process improvements experience * 3+ years of managing stakeholders in cross-functional project experience * 3+ years of change management experience **What We Offer** * A dynamic and collaborative work environment that encourages innovation and creativity * Opportunities for career growth and professional development * A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * A competitive salary and bonus structure * The chance to work on high-impact projects that drive business results and improve learner capabilities **How to Apply** If you are a passionate learning professional with a knack for creating meaningful learning experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications. We look forward to hearing from you! Apply for this job