**Experienced Student Loan Advisor – Customer Contact Center Work From Home after 90 days**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for communicating complex information in a clear and concise manner? If so, we encourage you to explore this exciting opportunity to join arenaflex as a Student Loan Advisor in our Customer Contact Center. At arenaflex, we pride ourselves on being a family-oriented and team-driven environment where diversity, equity, and inclusion matter. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. As a Student Loan Advisor, you'll play a vital role in supporting student borrowers with their questions and concerns, providing them with accurate and timely information to help them navigate the complexities of student loan management. **About arenaflex** arenaflex is a dynamic and rapidly growing organization that's dedicated to making a positive impact on people's lives. We're passionate about delivering exceptional customer service and creating a workplace culture that's inclusive, supportive, and empowering. Our team is comprised of talented individuals who share our values and are committed to excellence in everything we do. **Job Summary** As a Student Loan Advisor, you'll be responsible for providing exceptional customer service to student borrowers, answering their questions, and resolving their concerns in a timely and professional manner. You'll work closely with our team to ensure that our customers receive accurate and timely information, and that their needs are met with empathy and understanding. **Key Responsibilities** * Answer incoming calls, use chat, and complete outbound calls to assist student borrowers with their questions and concerns * Provide detailed information and explanations to customers, using pre-scripted responses and navigating various systems and browsers * Assist customers with filling out their applications and submitting them electronically to plan providers for processing * Complete basic call logs, documentation, and related call details for each phone inquiry * Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and adhering to ethics and privacy rules * Practice active listening, empathy, and clear communication with customers in a positive and professional manner **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong Computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by arenaflex * Day one of employment you will receive paid holidays if you meet the criteria! **Work Environment and Company Culture** * arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter * We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed * Our team is comprised of talented individuals who share our values and are committed to excellence in everything we do * We offer a dynamic and supportive work environment that's perfect for those who are passionate about delivering exceptional customer service and making a positive impact on people's lives **Career Growth Opportunities and Learning Benefits** * arenaflex is a rapidly growing organization that offers plenty of opportunities for career growth and professional development * We're committed to investing in our employees' skills and knowledge, providing them with the tools and resources they need to succeed in their roles * Our team is passionate about learning and growth, and we encourage our employees to take ownership of their development and pursue their interests and passions **Compensation, Perks, and Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by arenaflex * Day one of employment you will receive paid holidays if you meet the criteria! **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity to join arenaflex as a Student Loan Advisor in our Customer Contact Center. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you!

Why arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe that everyone deserves to feel valued, respected, and empowered to succeed, and we're committed to making that happen.

Our Values

* Diversity, Equity, and Inclusion * Customer Service * Teamwork * Excellence * Innovation * Growth

Our Benefits

* Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by arenaflex * Day one of employment you will receive paid holidays if you meet the criteria!

Our Culture

* arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter * We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed * Our team is comprised of talented individuals who share our values and are committed to excellence in everything we do

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity to join arenaflex as a Student Loan Advisor in our Customer Contact Center. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you!

Apply now and take the first step towards a rewarding career with arenaflex!

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