**Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe**

**Join arenaflex ProServe, a leading provider of cloud-based solutions, as we embark on a transformative journey in the Media & Entertainment domain. We are seeking an experienced Customer Practice Manager to lead and support customer programs, develop a long-term ProServe strategy, and execute against that strategy within our Media & Entertainment vertical in the United States.** **About arenaflex ProServe** arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to power businesses worldwide. Our robust suite of products and services empowers customers from successful startups to Global 500 companies to achieve their goals. At arenaflex, we value diverse experiences, inclusivity, and career growth, fostering a culture that empowers us to be proud of our differences. **Key Responsibilities** As a Customer Practice Manager, you will be responsible for leading business outcomes, articulating accelerated customer outcomes through cloud transformation, and executing long-term strategic customer transformation roadmaps. You will develop a unified account plan and pursuit plan that aligns with the arenaflex account team, establish executive relationships across Business & Technology groups, and establish an internal network at arenaflex. You will also deliver on annual bookings, revenue, and customer satisfaction targets, and support scale through shared learnings and mechanisms across the ProServe team. **Key Responsibilities:** * **Lead Business Outcomes**: Articulate accelerated customer outcomes through cloud transformation, and execute long-term strategic customer transformation roadmaps with a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. * **Develop Unified Account Plan**: Develop a unified account plan and pursuit plan that aligns with the arenaflex account team (direct sales). * **Establish Executive Relationships**: Establish executive relationships across Business & Technology groups, executive sponsorship of programs. * **Establish Internal Network**: Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal. * **Deliver on Targets**: Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives. * **Support Scale**: Support scale through shared learnings and mechanisms across the ProServe team. **Domain Expertise** We are looking for candidates with expertise in 2 or more of the following domain areas: * **Content Production**: Experience in content production, including video, audio, and written content. * **Media Supply Chain**: Knowledge of media supply chain management, including content acquisition, distribution, and monetization. * **Direct to Consumer / Streaming**: Experience in direct-to-consumer streaming, including content delivery, monetization, and audience engagement. * **Customer Data Platform / Audience Monetization**: Expertise in customer data platforms and audience monetization, including data analytics, segmentation, and targeting. * **Generative AI for Media & Entertainment workloads**: Knowledge of generative AI and its applications in media and entertainment workloads. **Basic Qualifications** * **Bachelor's degree**: or 7+ years of professional or military experience. * **5+ years of Media & Entertainment Industry experience**: Experience in the Media & Entertainment industry, including content production, media supply chain, direct-to-consumer streaming, customer data platforms, and audience monetization. * **8+ years of IT consulting and management experience in customer-facing roles**: Experience in IT consulting and management, including customer-facing roles, deal structuring, and delivery excellence. * **Proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs**: A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs. **Preferred Qualifications** * **Consistent track record of achieving sales targets and opportunity management**: A consistent track record of achieving sales targets and opportunity management. * **Excellent written and verbal communication skills**: Excellent written and verbal communication skills, including workgroup leadership and executive presentations. **Work Environment and Company Culture** arenaflex values diverse experiences, inclusivity, and career growth, fostering a culture that empowers us to be proud of our differences. We are committed to a diverse and inclusive workplace, and we do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you are a motivated and experienced professional looking to join a dynamic team, please apply via our internal or external career site. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job