**Experienced Customer Care Professional – Platinum Service Delivery**

You're about to embark on a journey that will take your customer service skills to new heights. At arenaflex, we're not just looking for exceptional colleagues; we're seeking passionate individuals who share our commitment to delivering world-class customer experiences. As a Customer Care Professional – Platinum Service Delivery, you'll be the face of our company, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for customer-first service. **About arenaflex** arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We're a company built on going above and beyond to provide the best customer experience, and we're looking for like-minded individuals to join our team. At arenaflex, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. **Role & Responsibilities** As a Customer Care Professional – Platinum Service Delivery, you'll be responsible for delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment. You'll consistently drive a Customer First mentality, consulting with Card Members to understand their needs and tailor unique and personal solutions for them. You'll also add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty. Some of your key responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment * Consulting with Card Members to understand their needs and tailor unique and personal solutions for them * Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty * Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Minimum Qualifications** To be successful in this role, you'll need to possess the following minimum qualifications: * Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations * Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy * Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Driven to please by providing the ultimate experience for our Card Members on every interaction * Timeliness and reliability **Preferred Skills** While not required, the following preferred skills will make you a strong candidate for this role: * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills * Customer service and consultative sales environment experience preferred * Passion for consultative sales, recommending products or solutions tailored to each customer * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end **Additional Requirements** As a Customer Care Professional – Platinum Service Delivery, you'll need to be flexible and available to work a variety of shifts, including weekends. You'll also be required to work in a hybrid environment in Sunrise, Florida, with an on-site expectation of 3 days per week. **Compensation & Benefits** We offer a competitive hourly pay range of $20.00 to $22.25, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping you grow your skills and advance your career. You'll have access to industry-leading training and ongoing coaching, as well as opportunities to develop key selling skills and optimize and solidify the customer relationship. You'll also have the chance to work with a diverse team of colleagues and learn from their experiences. **Work Environment & Company Culture** We're proud of our company culture at arenaflex, which is built on a foundation of integrity, respect, and open communication. We're committed to creating a workplace where everyone feels seen, heard, and valued. Our flexible working model, Amex Flex, provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply** If you're passionate about delivering world-class customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Click the link below to register your interest and take the first step towards joining our team. Apply Job! Apply for this job