**Lead Retail Customer Service Associate – Driving Exceptional Customer Experiences at arenaflex**

**Job Summary:** Join arenaflex, a leading provider of innovative retail solutions, as a Lead Retail Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a team of customer service representatives. If you have a passion for customer service, a knack for leadership, and a drive to succeed, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a dynamic and customer-centric organization that is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing innovative retail solutions that meet the evolving needs of our customers. We are proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all employees. **Key Responsibilities:** As a Lead Retail Customer Service Associate, you will be responsible for: * Delivering exceptional customer experiences through consultative selling, product knowledge, and a passion for customer service * Leading a team of customer service representatives, providing guidance, coaching, and feedback to ensure high levels of performance and customer satisfaction * Managing production flow to ensure all production orders are completed on time and to the highest quality standards * Taking customer orders, giving pricing information, and performing consultative selling to customers * Recommending FedEx Office products and services to customers, tracking and logging all production jobs * Setting up complex orders and performing multiple tasks at the same time * Ensuring quality during and after the production process * Coordinating pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assists in the training of store team members * Collates, sorts, and organizes customer orders * Operates the Point of Sale terminal (POS), handles financial transactions, and makes change * Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follows instructions of supervisors and assists other team members in performing store functions * Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures * Secondary responsibility for coordination of all shipping related services and activities, to include: + Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Functions:** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Preferred Qualifications:** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * Ability to work in a team environment and provide leadership to team members * Ability to adapt to changing priorities and deadlines * Ability to maintain a high level of productivity and efficiency in a fast-paced environment **Compensation and Benefits:** * Competitive hourly rate: $19.75 - $24.95/Hr * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement * Opportunities for career growth and professional development * A dynamic and supportive work environment that values and respects all employees **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations:** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert email address]. **Fair Chance Hiring:** arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job