**Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service**

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to empowering our teams with the skills and knowledge they need to succeed. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you. **About arenaflex** arenaflex is a global leader in e-commerce, dedicated to providing a seamless shopping experience for our customers. Our Business Customer Service team is at the forefront of delivering exceptional support to our business customers, and we're committed to investing in the skills and knowledge of our teams to drive excellence. As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience for our Customer Support Associates, helping them to develop the skills and confidence they need to succeed in their roles. **Job Summary** We're seeking a highly motivated and experienced Senior Learning Specialist to lead and support a team of up to 30 Customer Support Associates. As a key member of our Learning Delivery team, you'll be responsible for designing, delivering, and evaluating training programs that meet the needs of our business customers. You'll work closely with operational stakeholders to identify learning gaps and develop targeted solutions, and you'll be responsible for coaching and developing the skills of your team members. **Key Responsibilities** As a Senior Learning Specialist, you'll perform the following key tasks: * **Supervise and Analyze Learning Metrics**: You'll oversee the collection and analysis of structured learning metrics for the assigned territory and region, identifying trends and areas for improvement. * **Manage Live Performance Metrics**: You'll be responsible for managing live performance metrics end-to-end for the assigned territory, ensuring that our Customer Support Associates are meeting or exceeding performance targets. * **Deliver Training Programs**: You'll design and deliver training programs on new processes, as well as continuous learning, new hire batches, and transfer batches, to ensure that our teams have the skills and knowledge they need to succeed. * **Maintain Data and Analysis**: You'll maintain accurate records and analysis through reports on Excel, as required by the business. * **Ensure Completion of New Hire Training Program**: You'll ensure that all new hires complete the new hire training program, coaching, and other performance improvement programs on time. * **Partner with Operational Stakeholders**: You'll work closely with operational stakeholders as a key point of contact for the Learning Experience team, identifying learning gaps and developing targeted solutions. * **Identify and Certify Learning Coaches**: You'll identify and certify learning coaches, ensuring that they have the skills and knowledge they need to support our teams. * **Lead Individual Improvement Projects**: You'll lead individual improvement projects to enhance business performance, working closely with team members to identify areas for improvement and develop targeted solutions. * **Drive Quality and Learning Metrics**: You'll drive quality and learning metrics, ensuring that our teams are meeting or exceeding performance targets. * **Conduct Chime Sessions and Classroom Sessions**: You'll conduct chime sessions and classroom sessions with stakeholders, providing feedback and coaching to support their development. **Essential Qualifications** To be successful in this role, you'll need: * **2+ years of experience in training delivery roles**: You'll have a proven track record of designing and delivering training programs that meet the needs of diverse audiences. * **1 year experience in Customer Service or customer service-related work experience**: You'll have a strong understanding of the customer service industry and the skills and knowledge required to succeed in this field. * **Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software**: You'll be highly proficient in using technology to support learning and development. * **Highly Accurate and Fluent in Japanese and English**: You'll be able to communicate effectively in both Japanese and English, both in writing and in speaking. * **Flexible to work within a 24/7 x 365 days global team across a variety of time zones**: You'll be able to work flexibly and adapt to changing priorities and deadlines. * **Knowledge of adult learning, content design, and facilitation**: You'll have a strong understanding of adult learning principles and be able to design and deliver training programs that meet the needs of diverse audiences. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * **Experience as a trainer, corporate training specialist, or related position**: You'll have a proven track record of designing and delivering training programs that meet the needs of diverse audiences. * **Project management skills with the ability to supervise multiple projects**: You'll be able to manage multiple projects simultaneously, prioritizing tasks and deadlines to meet business objectives. * **Strong ability to multi-task**: You'll be able to juggle multiple tasks and responsibilities, prioritizing tasks and deadlines to meet business objectives. **What We Offer** As a Senior Learning Specialist at arenaflex, you'll have the opportunity to work with a talented team of professionals who are passionate about learning and development. You'll be responsible for shaping the learning experience for our Customer Support Associates, helping them to develop the skills and confidence they need to succeed in their roles. You'll also have the opportunity to work on a variety of projects, developing your skills and expertise in areas such as adult learning, content design, and facilitation. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced environment, with a strong focus on innovation and customer satisfaction. Our teams are passionate about learning and development, and we're committed to investing in the skills and knowledge of our employees. We offer a range of benefits and perks, including: * **Competitive salary and benefits package**: We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for career growth and development**: We're committed to investing in the skills and knowledge of our employees, offering opportunities for career growth and development. * **Flexible work arrangements**: We offer flexible work arrangements, including remote work options and flexible hours. * **Collaborative and supportive team environment**: We have a collaborative and supportive team environment, with a strong focus on teamwork and communication. **How to Apply** If you're a passionate educator, a creative problem-solver, and a leader who thrives in a dynamic environment, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job