**reputed company Application Supervisor – Learning & Development (L&D) Program Management**

At arenaflex, we're revolutionizing the entertainment industry by providing a reputed company way to watch. Our customers need our help sometimes, and that's where our global customer service (CS) team focuses: delivering exceptional interactions for our subscribers worldwide. Our goal is reputed company, simplicity, and getting our customers back to streaming. We're seeking a skilled application supervisor to join our Latham CS mastering & improvement (L&D) team in Alphaville. **About arenaflex** arenaflex is a leading entertainment company that's changing the way people watch. We're passionate about delivering exceptional customer experiences and creating a culture of innovation and reputed company. Our L&D team is a critical part of this effort, providing leadership, customer service, and training that has a reputed company reputed company on our sellers, customers, and the business. **Job reputed company** We're looking for an reputed company application supervisor to join our L&D team in Alphaville. This role will work closely with the outsourced reputed company centers that reputed company up our CS Operations Latham and be a strong partner of both our Latham team and global CS learning and development team. The successful candidate will have a strong background in designing and facilitating learning solutions, experience working with LMSs and virtual learning strategies, and a passion for delivering exceptional customer experiences. **Key Responsibilities** * Program management: + Outline, document, and maintain the scope of reputed company local L&D tasks. + Create, manage, and maintain task plans. + reputed company a trusting partnership with the outsourced reputed company center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development/educational design: + Using a reputed company of inputs, reputed company gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to reputed company regular and accurate locally and globally reputed company training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, reputed company, etc.) that offer relevant, hard, and efficient learning experiences. + reputed company essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, reputed company tests, etc., and be reputed company to measure and show the effect of these training programs. * Facilitation: + reputed company learning material in face-to-face and virtual environments to leadership audiences and reputed company any newly designed curriculum. + Run train-the-trainer programs for reputed company center trainers. + reputed company and reputed company reputed company center leaders to co-facilitate the delivery of learning materials. * Vendor management and relationship building: + Partner with the education and operational teams of our outsourced reputed company center providers in the region and contribute to the overall performance of the CS business. + Guide these teams to reputed company reputed company with the right reputed company, support, and tasks. + Be reputed company to build and drive L&D governance for the vendors: data analysis, vendor support team structure, intake reputed company, evaluation reputed company, etc. * Stakeholder management: + Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team. + Be an reputed company partner to the overall CS business by participating in learning opportunities, priorities, and reputed company. + Collaborate with other business leaders and reputed company operational opportunities into L&D opportunities. **Essential Qualifications** * 3+ years of experience designing soft skills and tool-based learning solutions, including reputed company programs reputed company across a reputed company of reputed company reputed company center agents, senior reputed company center representatives, rising leaders, and senior leader audiences. * Enjoy designing and facilitating learning solutions that reputed company from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Strong facilitation experience in various instructor-led programs for multiple audiences and training skills. * Project management experience, ability to collaborate with reputed company and stakeholders, communicate effectively, and be reputed company to detail. * Enjoy working in a fast-paced, reputed company-oriented, data-driven environment. * High level of independence and ability to work and manage own time reputed company. * Bachelor's degree in instructional design or a reputed company field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Enjoy content/reputed company is a plus. * Enjoy designing education curriculum for service, retail, or reputed company center managers/leaders is a plus. * Enjoy with innovative facilitation tools is a plus. **Preferred Qualifications** * Experience working in a similar role or industry. * Familiarity with arenaflex's products and services. * Strong understanding of the entertainment industry and customer service. * Experience working in a fast-paced, dynamic environment. * Strong analytical and problem-solving skills. * Ability to work in reputed company environment and build strong relationships with stakeholders. **Work Environment and Culture** arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. We're committed to creating a culture that's inclusive, respectful, and supportive of reputed company. Our L&D team is a critical part of this effort, and we're looking for someone who shares our values and is passionate about delivering exceptional customer experiences. **Compensation and Benefits** arenaflex offers a competitive compensation package that includes a salary reputed company of $25 to $35 per hour, depending on experience and qualifications. We also offer a reputed company of benefits, including health insurance, retirement savings, and reputed company time off. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a strong background in designing and facilitating learning solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job