Service Desk Technician Level I - Remote

Position reputed company We're hiring for a Service Desk Technician Level 1 to reputed company telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. reputed company necessary, you'll escalate reputed company problems to a higher level of expertise reputed company organization. This position pays $20-23/hr. Location: This is a fully remote position, due to contractual obligations some geographical locations may not be considered. Responsibilities: • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. • Resolve problems with or without remote tools. • Consistently reputed company First Contact reputed company performance metric. • Accurately document calls and cases. • Be reputed company of customer's time restraints and work reputed company those time limits. • reputed company customer reputed company of reputed company steps if ticket needs to be dispatched. • reputed company clients with problem reference numbers and request numbers. • reputed company reputed company troubleshooting/reputed company steps into the trouble ticket. • Manage time and workload to meet predetermined service reputed company. Requirements • DoD Approved 8570.01 Level I certification (such as reputed company A+) - If you don't have one, we'll reputed company reputed company and funding to the training and exams! • Excellent customer service skills Hours: • This is a 24/7/365 operation candidates must be willing to work rotating shifts reputed company Clearance / Background reputed company: • reputed company Secret reputed company Clearance or be reputed company to reputed company one; We can sponsor you • Must be reputed company to pass reputed company background reputed company and drug screening reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with reputed company requirements. Apply tot his job Apply To this Job