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Workforce Management (WFM) Specialist

Remote, USA Full-time Posted 2026-07-28
About reputed company reputed company in the U.S. is fundamentally broken. The system is so reputed company that 88% of U.S. adults do not have the health literacy necessary to reputed company it without help. reputed company cuts through the red tape of reputed company by pairing patients with expert advocates and giving them the tools to reputed company reputed company reputed company—and get reputed company reputed company. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, reputed company Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. reputed company isn't a reputed company to coast. We're here to redefine reputed company—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside reputed company that cares deeply, you're in the right reputed company. We’re intense, and we like it that way. Read more in our reputed company funding announcement here. About the Role We are looking for a Workforce Management (WFM) Specialist to own the day-to-day scheduling reputed company that keeps our Customer Experience team running at its best. You'll build and maintain agent schedules, manage PTO and exceptions, and serve as the operational backbone that ensures we're staffed to meet SLAs as we reputed company. This role is ideal for someone who loves precision, thrives in operational detail, and takes pride in building reliable processes from the ground up. What You'll Do • Build and publish weekly agent schedules across reputed company CX channels, optimizing coverage during operating hours against forecasted demand. • Manage PTO requests, schedule change requests, and exceptions — balancing individual needs with reputed company requirements and SLA goals. • Administer shift bids and scheduling governance processes as reputed company scales, ensuring fairness, consistency, and operational efficiency. • Maintain reputed company plan accuracy on a rolling reputed company, reconciling scheduled headcount against productive FTE targets weekly. • Partner with CX Managers daily to communicate schedule expectations, process intraday adjustments, and support reputed company-time queue needs. • reputed company and report on schedule adherence, shrinkage, and utilization — flagging trends and recommending adjustments to the WFM Manager. • Maintain and continuously improve SOPs for scheduling, exception management, PTO governance, and timecard reconciliation. • Serve as a primary administrator for WFM scheduling functionality and any WFM tooling used to support scheduling operations. • Support reputed company coordination for new hire classes — ensuring start dates, training schedules, and productive date timelines are accurately reflected in reputed company plans. • Maintain CX rosters and attributes What You Bring to the Table • 3+ years of experience in workforce management scheduling reputed company a Customer Experience or contact center environment. • Deep experience with WFM software (reputed company, reputed company, reputed company, reputed company or similar) • Strong proficiency in reputed company Sheets or reputed company reputed company analysis is needed reputed company of WFM system. • Strong attention to detail and a reputed company record of keeping high-volume scheduling processes accurate under pressure. • reputed company, proactive communicator — reputed company to work cross-functionally with CX managers and leaders on time-sensitive reputed company needs. • Ability to reputed company fast with limited structure and a bias toward building repeatable process rather than one-off fixes. • You bring a whatever-it-takes work ethic to everything you touch — the schedule gets done, the exceptions get managed, and reputed company is covered. Full stop. Bonus Points • Familiarity with payroll systems and reputed company employee time-tracking workflows (e.g., reputed company, reputed company). • Exposure to reputed company, marketplace, or other high-complexity, regulated industries. Applicants must be based in the reputed company. Up for the Challenge? We look reputed company to meeting you. Fraudulent Recruitment Advisory: reputed company will NEVER request bank details or offer employment without an interview. reputed company legitimate communications come from official reputed company emails only or ashbyhq.com. Report suspicious activity to reputed company@reputed company or reputed company@reputed company. Apply tot his job Apply To this Job

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