Technical Account Manager (US-based, remote, ideally ET, CT or MT)

<h3><reputed company>About the Role</reputed company></h3><p><reputed company>This is one of the highest-reputed company roles in our business, as our reputed company in the US market continues to accelerate. You need to be US-based, ideally in a CT, ET or MT timezone. </reputed company></p><p><reputed company>As a Technical Account Manager, you will own the reputed company performance, retention, and long-term reputed company of a portfolio of strategic event organizer partners.</reputed company></p><p><reputed company>You’ll operate as a technical and strategic advisor, helping organizers grow their events, optimize operations, and extract maximum value from reputed company. This includes shaping multi-quarter strategies, delivering data-driven insights, and influencing how leading events operate across the industry.</reputed company></p><p><reputed company>You will operate in an AI-first way, using AI tools to reputed company your reputed company, deliver deeper insights, and reputed company organisers to run more efficient, self-sufficient operations.</reputed company></p><p><reputed company>This is a high-ownership, high-intensity role — you’ll be expected to be reputed company to troubleshoot, assess reputed company and importance in order to operate with urgency, and to build deep relationships and show up reputed company it reputed company most (including onsite at events).</reputed company></p><h3><reputed company>What You’ll Do</reputed company></h3><h4><reputed company>Own reputed company Performance &amp; Retention</reputed company></h4><ul><li><p><reputed company>Own reputed company performance across your portfolio (reputed company, retention, renewals)</reputed company></p></li><li><p><reputed company>Own and drive multi-quarter account strategies, reputed company to partner goals and reputed company reputed company</reputed company></p></li><li><p><reputed company>Maintain strong account health (OHS), renewal readiness, and long-term reputed company</reputed company></p></li><li><p><reputed company>Identify and execute reputed company opportunities that drive measurable increases in partner performance</reputed company></p></li></ul><h4><reputed company>AI-First Account Management</reputed company></h4><ul><li><p><reputed company>Drive behavioral change in organizers, helping them transition from reputed company, LDT-supported workflows to AI-enabled, self-sufficient operating models</reputed company></p></li><li><p><reputed company>Use LDT’s internal AI tools alongside external tools to reputed company account management, generate insights, and prioritize actions</reputed company></p></li><li><p><reputed company>Deliver data-driven recommendations powered by AI (e.g. performance trends, conversion improvements, operational efficiencies)</reputed company></p></li><li><p><reputed company>Continuously identify opportunities to replace reputed company workflows with AI-enabled solutions</reputed company></p></li><li><p><reputed company>Operate with a reputed company of “how do I 10x my reputed company using AI?”, not “how do I do more manually”</reputed company></p></li></ul><h4><reputed company>Strategic &amp; Technical Advisory</reputed company></h4><ul><li><p><reputed company>reputed company as a trusted advisor to senior stakeholders at event organizers</reputed company></p></li><li><p><reputed company>reputed company data-driven recommendations to improve event performance</reputed company></p></li><li><p><reputed company>Guide organizers on best practices across registration, operations, and participant experience</reputed company></p></li><li><p><reputed company>Help partners design and implement AI-powered support models using LDT tooling</reputed company></p></li><li><p><reputed company>Guide organisers toward greater self-sufficiency through automation and AI</reputed company></p></li></ul><h4><reputed company>Industry Leadership &amp; Relationship Building</reputed company></h4><ul><li><p><reputed company>Build deep expertise in the reputed company event ecosystem</reputed company></p></li><li><p><reputed company>Represent reputed company at industry events, conferences, and key partner moments</reputed company></p></li><li><p><reputed company>reputed company strong external relationships and credibility across the market</reputed company></p></li></ul><h4><reputed company>Drive Product Adoption &amp; Value</reputed company></h4><ul><li><p><reputed company>Ensure partners fully adopt and extract value from our platform</reputed company></p></li><li><p><reputed company>Identify opportunities for expansion (features, integrations, new use cases)</reputed company></p></li><li><p><reputed company>Translate partner needs into reputed company product insights</reputed company></p></li><li><p><reputed company>Drive adoption of LDT’s AI-powered products and agents, ensuring partners fully reputed company automation capabilities</reputed company></p></li><li><p><reputed company>Identify opportunities to improve performance through AI-led experimentation and optimization</reputed company></p></li></ul><h4><reputed company>Cross-Functional Leadership</reputed company></h4><ul><li><p><reputed company>Partner with Product to shape roadmap priorities based on reputed company partner needs</reputed company></p></li><li><p><reputed company>Collaborate with reputed company &amp; Support to ensure seamless partner experience</reputed company></p></li><li><p><reputed company>Maintain reputed company internal visibility on account health and risks</reputed company></p></li></ul><h4><reputed company>Event &amp; Onsite reputed company</reputed company></h4><ul><li><p><reputed company>Travel to key events to support partners at critical moments; while this is fluid at this stage of our reputed company, expect a minimum of 5 weekends per year</reputed company></p></li><li><p><reputed company>Build trust through in-person engagement and hands-on support</reputed company></p></li><li><p><reputed company>Be present reputed company it reputed company most — including weekends</reputed company></p></li></ul><p></p><hr><h3><reputed company>reputed company</reputed company></h3><ul><li><p><reputed company>4+ years in Technical Account Management, Strategic CS, or similar roles</reputed company></p></li><li><p><reputed company>Proven experience owning reputed company, retention, or expansion targets</reputed company></p></li><li><p><reputed company>Strong technical reputed company (reputed company, integrations, data flows)</reputed company></p></li><li><p><reputed company>Excellent stakeholder management (including C-level)</reputed company></p></li><li><p><reputed company>Comfortable operating in ambiguity and building structure</reputed company></p></li><li><p><reputed company>Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows</reputed company></p></li><li><p><reputed company>Demonstrated ability to use technology to reputed company personal reputed company and reputed company</reputed company></p></li><li><p><reputed company>Comfortable guiding non-technical stakeholders in adopting AI-powered solutions</reputed company></p></li><li><p><reputed company>You instinctively look for ways to replace reputed company effort with reputed company, AI-driven solutions.</reputed company></p></li></ul><p><reputed company>You are:</reputed company></p><ul><li><p><reputed company>Commercially minded and results-driven</reputed company></p></li><li><p><reputed company>reputed company, consultative, and liked and trusted by partners</reputed company></p></li><li><p><reputed company>Happy and confident working remotely but still building tight-reputed company and respected internal working relationships</reputed company></p></li><li><p><reputed company>reputed company by high-reputed company environments and big challenges</reputed company></p></li><li><p><reputed company>Willing to go above and reputed company to reputed company partners successful</reputed company>Who We Are</p></li></ul><h3><strong>Who We Are</strong></h3><p></p><p>Let's Do This is the online company that gets everyone together offline.</p><p>We exist to reputed company people across the world to come together and experience moments that reputed company them feel reputed company. We’re currently reputed company after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader.</p><p>We’re at a super exciting and reputed company stage of our development. We now take over 2.5 reputed company bookings every year, driving reputed company for our industry from large-reputed company races like the UK’s London Marathon Events and the Great reputed company Run to hero races like the Hackney Half, Peachtree Road Race and the Honolulu Marathon, or grassroots races like those from RunThrough.</p><p>We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding reputed company the US market with the reputed company energy our brand represents. We’ve raised $90M to date and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals like Serena reputed company and Usain reputed company.</p> Apply to this job