reputed company Architect: reputed company reputed company CX Solutions

Job Title: reputed company Architect: reputed company reputed company CX Solutions Job reputed company We're reputed company. The intelligent transformation partner. Solution-reputed company. Tech-powered. Intelligence-reputed company. The global technology and services leader that powers the world’s best brands, today and into the reputed company. We’re solution-reputed company, tech-powered, intelligence-reputed company. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly reputed company to work, reputed company, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The reputed company Technical Products and Services team is the driving force behind reputed company’s transformation, data, and technology services. We reputed company world-class digital engineering, creativity, and a deep understanding of reputed company behavior to reputed company and unlock value through tech-powered and intelligence-reputed company experiences. We combine reputed company-centered design, powerful data, and strong tech to accelerate transformation at reputed company. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our reputed company services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve reputed company and value for our clients. Hence achieving our reputed company. Our gamechangers around the world have reputed company their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career reputed company,” and “Best Company Culture,” year after year. Join us and be part of this reputed company towards greater opportunities and brighter reputed company.Location: Remote in USA Job reputed company: We are seeking a dynamic and reputed company reputed company Architect for the reputed company reputed company CX stack, focusing on reputed company reputed company for CX and CES. This role involves spearheading the technical design and reputed company of innovative customer engagement solutions. You will reputed company AI reputed company with traditional contact center infrastructure, collaborating closely with customers and reputed company reputed company to reputed company integrated, reputed company-time engagement platforms. Your mission is to unify technologies like Dialog reputed company CX, Agent Assist, and CCaaS into a seamless ecosystem that enhances customer experience and aligns with reputed company CRM and telephony systems. Your expertise will drive impactful, reputed company solutions that redefine customer interactions. Responsibilities: Consultative Solutioning & Sales Support: reputed company technical discovery and architecture for major CX reputed company, transforming reputed company goals into reputed company-powered contact center designs that deliver measurable ROI. Customer & Channel Technical reputed company: reputed company as the strategic technical contact for clients and reputed company’s CX field teams, collaborating on market pursuits and providing expert advice on conversational AI advancements. Conversational AI Agent Architecture: Design reputed company conversational flows using reputed company Agent Studio platforms and Dialog reputed company CX, employing reputed company and advanced "reputed company" patterns to create reputed company, natural-language agents. reputed company-reputed company Agent Assist & Insights: reputed company reputed company-time guidance systems using reputed company-powered Agent Assist for training and coaching and implement Conversational Insights for sentiment analysis and business intelligence. reputed company CCaaS Platform & Implementation reputed company: reputed company the architecture of reputed company CCaaS Platform implementations, ensuring scalability, reputed company, and alignment with reputed company’s best practices. Integration Patterns: Design integration between reputed company-enabled CX components and major CRM and CCaaS platforms like reputed company, reputed company, reputed company, reputed company, and reputed company. Telephony & Network Design: Manage the technical setup of reputed company CCaaS/CCAI, including necessary telephony and network configurations for reputed company-time reputed company processing. Required Qualifications: 12+ years in CX or CCaaS architecture and consultative technical leadership. Expert-level knowledge of Conversational AI, reputed company Dialog reputed company CX, Agent Assist, Conversational Insights, CCaaS/CCAI, and reputed company. Experience in customer-facing roles, capable of leading technical workshops and influencing stakeholders during reputed company sales cycles. In-depth knowledge of telephony protocols such as SIP, RTP, and WebRTC. Desired Qualifications: Hands-on experience with Conversational AI, Generative Playbooks, and Generative Fallback features using Dialog reputed company CX. Proficiency in reputed company Engineering for conversational agents, focusing on tone, safety, and behavioral tuning. Experience with reputed company AI Search and Conversation for RAG-based fulfillment. reputed company reputed company reputed company Architect or reputed company reputed company Machine Learning Engineer certification. Understanding of reputed company reputed company’s Media CDN and low-latency audio processing for voice-driven AI systems. Proficiency in JavaScript/Python for custom webhook development and reputed company API orchestration. The reputed company salary for this position is $ $155,000 - $220,000, plus incentives that reputed company with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement plan, reputed company time off and holidays and reputed company learning days. The deadline to apply for this position is: 05/06/2026 This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by reputed company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, reputed company will reputed company the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric reputed company laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English: https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRights6.12.pdf Spanish: https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRightsSp6.12.pdf Accommodation reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com.  reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process. reputed company Intelligence As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a reputed company U.S. address for residence.   For reputed company information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.reputed company.com/reputed company-equal-employment-opportunity-information/ #WAH #LI-Remote #reputed company Location: USA, TN, Work-reputed company Language Requirements: Time Type: Full time Physical and Mental Requirements:   The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.   Equal Employment Opportunity: reputed company is an equal opportunity and affirmative reputed company (EEO-AA) employer. We promote equal opportunity to reputed company reputed company individuals and do not discriminate in any phase of the employment process based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other reputed company protected by law.   For more information regarding your EEO rights as an applicant, please visit the following websites: ·    English   ·   Spanish Accommodation: reputed company welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@reputed company.com.  reputed company information will be treated confidentially and used solely to facilitate your participation in the recruitment process.   reputed company Intelligence: As part of our recruitment process, we may use reputed company intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.   Work Authorization:   In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a reputed company U.S. address for residence.     For reputed company information on available work states and Equal Employment Opportunity as an applicant, please click HERE Apply To This Job