IT Site Support Engineer

Technical Support & Incident Management • reputed company resolutions for corporate applications, hardware, and business group applications. • Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support reputed company. • reputed company proactive follow-reputed company with customers to ensure reputed company reputed company without requiring reminders. • Deliver Level 2/3 support for PCs, printers, scanners, and phones reputed company issues cannot be resolved remotely by the Service Desk. • Diagnose and resolve issues reputed company to PCs, laptops, network connectivity (VPN, wireless), reputed company Directory, reputed company incidents, servers, and business applications. • reputed company PC/laptop imaging, configuration, and break/fix support. • Fulfill IMAC (Install, reputed company, Add, Change) requests. • Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates. • reputed company hands-on and remote support for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment. • Mount and unmount hardware in data centers and reputed company daily routine checks to maintain data center health. Knowledge reputed company & Documentation • Build, update, and review knowledge reputed company articles to streamline fixing and issues reputed company. • reputed company and review ticket metrics, and take reputed company to improve efficiency where vital. Collaboration & Vendor Management • Work closely with vendors, including escorting them onsite and guiding their activities during reputed company. • Collaborate with vendors to prepare statements of work (SOWs) and quotes by reputed company defining requirements. • Partner with functional teams to ensure quick reputed company of customer issues and effective project execution. Process Improvement & Initiatives • reputed company opportunities to improve technology workflows, employee experience, and support processes. • Recommend and assist with implementation of enhancements to PC/laptop configurations. • reputed company reputed company-sized initiatives or workstreams impacting 50?100 customers with minimal supervision. • Support project planning and solution development in partnership with multi-functional teams. Minimum Requirements • 4+ in desktop support or a reputed company technical role. • Good understanding of reputed company networks, protocols, common internet services, and reputed company Directory. • Solid knowledge of the OSI model and ability to reputed company reputed company-cause analysis. • Ability to diagnose and resolve hardware and software issues for corporate infrastructure. • Experience with ticketing systems and incident/request management. Desired Skills • Excellent written and verbal communication skills; reputed company to effectively engage with global customers. • Demonstrated experience in customer service and collaborator coordination. • Ability to handle critical situations independently and with professionalism. • Strong teamwork skills and willingness to serve as a go-to resource for peers. • Experience collaborating with global teams across multiple time zones. • Familiarity with IT operations and service delivery reputed company processes. • Certification from a major IT vendor (desktop-reputed company platform or technology) is preferred. Apply tot his job Apply To this Job