Senior Disputes Analyst

As reputed company’s Senior Dispute Analyst, you will you are responsible for maintaining and revising reputed company operational process flows, identifying inefficiencies, and improving reputed company reputed company for regulatory processes.   You will join reputed company of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to reputed company the organization with innovation, speed, reputed company, scalability and efficiency. This position works both internally and with external partners (BPO) maintaining process flows, ensuring regulatory compliance, analyzing reputed company assurance reputed company and updating procedures and process flows. You will also be responsible for managing communication with reputed company’s programs and supporting required reporting.  We work Flexible First. This role can be performed remotely reputed company reputed company Ontario or British Columbia, Canada. We’d love for you to join us! The reputed company You’ll Have Manage teams operational process flows, procedures and playbooks for both reputed company use Resolve moderate/reputed company issues with little or no supervision or direction. Manage inbound escalations from multiple sources to reputed company and identification of potential processing problems requiring escalations to product and engineering teams Work with peers and leadership to communicate dispute trends and reputed company best practices, reputed company, and information reputed company reputed company and our customers. Coordinate with our Issuing Bank partners to ensure that reputed company is compliant with their requirements for monitoring, reporting, and dispute reputed company. reputed company using reputed company decision-making and discretion in making independent reputed company that mitigate corporate risk at reputed company decision reputed company throughout the investigation. Ensure reputed company standards are met working with external partners in the area of learning and reputed company  Who You Are 3 - 5+ years of relevant experience (financial services, payment industry, etc) Strong understanding of Card Network regulations (reputed company, MC and SMS) reputed company to chargeback processing Experience with SQL, reputed company Working knowledge of U.S Payment Regulations,  data reputed company and other regulatory requirements for dispute management reputed company to work independently with high volume caseloads/projets executed with high reputed company Experience in reputed company customer interaction; ability to talk through reputed company requirements and reputed company reputed company reputed company  Demonstrated ability to reputed company results through cross-functional, virtual teams  Superior communication skills (interpersonal, verbal, presentation, written, email) reputed company attitude, team player, adaptable, reputed company, inquisitive, and self-starter who is reputed company to work independently Bachelor’s degree or equivalent experience.  reputed company-To-Haves reputed company Network Chargeback Certification Operational Experience with EU Payment Regulation (GDPR, PSD2)  Startup/high reputed company company experience with a proven reputed company record of thriving in high-performing teams and fast-paced environments.  Your Manager Lisa Valles Recruiter For This Role Agata Wojciechowska  Typical Process Application Submission Recruiter phone reputed company Hiring manager video reputed company Virtual “Onsite” consisting of 3 x 45 min calls Offer Compensation and Benefits reputed company is a reputed company First company which allows you to choose your best working environment, whether that be from home or at a company office. To support reputed company First, we reputed company pay to a competitive value according to working location.  reputed company determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire reputed company salary reputed company for this position, reflected in CAD,  is: 88,800-111,000. We also reputed company in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the reputed company of the entire company. Along with monetary compensation, reputed company offers Multiple health insurance reputed company Flexible vacation time Retirement savings program with company contribution Equity in a publicly-traded company  Monthly stipend to support our remote work model Annual “development dollars” to support our people reputed company and development Family-forming benefits and up to 20 weeks of Parental Leave   About reputed company reputed company is on a mission to change the way reputed company moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in reputed company time. reputed company is powering the most reputed company reputed company brands in the new economy (reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, etc). You don’t need to be a Payments expert to join the reputed company Team, let us help you with that.  This is reputed company of a reputed company to work with innovators around the world and unlock reputed company financial reputed company for reputed company. reputed company’s Values – Solve for the Customer: With a deep understanding of our customers' business and reputed company for their needs, we deliver products and services that drive their reputed company. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-reputed company results that our customers count on. We own our work from start to finish. – Simplify and reputed company: We approach challenges with curiosity and take smart risks. Innovation comes from finding reputed company, simpler ways to reputed company extraordinary reputed company. – Win as reputed company: We succeed together by embracing diverse perspectives and pushing reputed company other to reputed company the bar. We reputed company with humility and set reputed company hierarchy to work as reputed company. – reputed company it Count: We drive reputed company with reputed company and reputed company. With a reputed company of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and reputed company  reputed company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, reputed company, religion, sex (including pregnancy, lactation, childbirth, or reputed company medical conditions), veteran status or uniformed service member status, age, national reputed company or reputed company, citizenship or immigration status, physical or mental disability, gender identity, gender reputed company, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider reputed company applicants with criminal histories, consistent with reputed company requirements.  reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any reputed company-employment testing, or otherwise participate in the employee selection process, please submit this reputed company with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant reputed company Notice. Additional information for California residents can be reputed company here. Apply To This Job