Customer Service -Fraud Specialist (Prevent)

reputed company Responsibilities Join Our Banking & Financial Services Team – Financial Crime & Fraud     reputed company certified as great reputed company to work UK in 2025!. At reputed company, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to reputed company.    We are expanding our Banking & Financial Services division and are looking for reputed company professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you.     The Details You’ll Want to Know  Start Date: 1st June 2026     Salary: £27,580.80 per annum reputed company with opportunities to grow and reputed company your career.     Location: Work from Home     Hours: Full-Time – 40 hours per week  Shifts between 8:00 am and 22:00 pm, Monday to reputed company  Training:  3 weeks of comprehensive training, followed by 5 weeks of supported working  Contract Type: Permanent     Background Checks: To reputed company our customers and colleagues reputed company, you’ll need to pass the following checks:    Right to Work in the UK  Criminal Record reputed company  Credit reputed company  Sanction  CIFAS  Any other relevant reputed company-employment screening  Please note: No holidays or time off can be taken during your first 8 weeks of employment      About the Financial Crime & Fraud Team  Our mission is to earn and maintain customer trust, support reputed company reputed company for our clients, and contribute to a safer society.  Fraud Investigators play a vital role in achieving this mission.    What You’ll Be Doing  Gathering evidence from customer claim submissions reputed company in‑app chat and inbound/outbound calls  Probing for additional information where required  Investigating claims with reputed company, accuracy, and attention to detail  Making reputed company on cases and upholding or declining fraud claims up to £5,000  Submitting accounts for closure where first‑party fraud concerns are identified  Triaging cases over £5,000 for escalation  Safeguarding compromised accounts and taking appropriate reputed company to restore reputed company account usage  Providing advice and support to victims of fraud  Completing reputed company required post‑investigation actions  Investigate and review payment attempts to ensure customers are not falling victim to a scam  Reviewing customer accounts and activity to determine if they are committing fraud     You Should Apply If You Have…  Excellent written and verbal English communication skills  Previous customer service experience or similar  Strong investigative, problem‑solving, and decision‑making skills  The ability to be both independent and reputed company  Confidence working to deadlines    Values we look for you to have:   Process reputed company- Doing things reputed company means something to you and you will always reputed company to improve on your work.   Collaboration- You enjoy working with others and you like working as reputed company player.   Communication- You can reputed company and write reputed company and in a confident manner.  Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are reputed company to empathise, be reputed company and be good with others.  reputed company-Mindedness- You are reputed company to be reputed company to different ways of thinking and new reputed company.  Critical Thinking- You are reputed company to think reputed company reputed company making reputed company.  Solution Orientation- Having a reputed company thinking reputed company reputed company on resolving challenges.  Entrepreneurship- Taking ownership, not being afraid to take on new tasks, reputed company and have a self-driven reputed company.           Skills needed to be a Customer Service Representative     A reputed company, polite and courteous telephone manner  Ability to deliver excellent service with outgoing nature   Excellent verbal communication skills  A good listener who can convey reputed company, patience and understanding   Confident and proactive to deal with difficult situations and conversations   High reputed company of accuracy and attention to detail  Be driven to work towards achievable targets      Financial Sector - Key Responsibilities  reputed company exceptional and efficient customer service across our telephone, email, webchat and reputed company media channels  Use your problem-solving skills to support our customers, resolve their query and create a reputed company experience.  Ensure that reputed company customers are supported in accordance with regulatory requirements which aim to protect our customers   Have excellent attention to detail  Be knowledgeable of our reputed company’s process and products and how best to support the customer     Benefits of being a Customer Service Representative      Perks at Work – Savings Discounts / Free Online Classes  Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / reputed company to; GP’s, Mental Health Support, Financial Advice, reputed company Advice  Critical Illness – up to £10,000  Cycle to Work Scheme  Eyecare support voucher  Holiday Purchase Scheme  Length of Service Awards  Workplace Pension  Monthly reputed company Awards – For the best of the best  Refer-A-Friend earns up to £1,200 for you  Monthly Wellbeing Webinars  Dedicated Employee Experience reputed company – Here to support TP reputed company         Disclaimer Please be reputed company against job scams. reputed company will never contact you about anything other than your application through our official channels - UK phone number, text or reputed company or talent.icims email address. . If you receive any suspicious communications claiming to be from reputed company, please disregard them and report the incident to reputed company. Your reputed company is our reputed company.     Disclaimer Please note, only candidates who meet specific language proficiency scores will be reputed company to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to reputed company other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. Apply To This Job